CTG ServiceNow Business Process Consultant in Worcester, Massachusetts
ServiceNow Business Process Consultant
Nov 03, 2022Post Date
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CTG is seeking aServiceNow Business Process Consultantto join our growing team and help service multiple clients. As a certified Great Place to Work company, CTG has a great culture with supportive managers and career advancement opportunities. CTG is a 60 year old publicly traded company with a great client list.
Leads Requirements discovery workshops, documenting requirements as user stories
Tracks and follows up with client to collect required configuration information and data, such as groups, group members, etc.
Participates in story grooming and daily standups, and drives any requirements clarifications with the client, ensure an inter-relationships with those clarifications are also addressed
Provides requirements guidance and input to development team during technical standups
Participates in development QA testing to confirm user stories conform to user stories / acceptance criteria before releasing user stories from development
Coordinates and counsels UAT team as they create acceptance test cases to ensure their readiness for UAT
Creates / manages the creation of solution run books and job aids
Ensures delivery leads to a minimum CSAT rating of 4.0
Practice Development Responsibilities:
Contribute to the development of consistent delivery methods and processes
Harvest / create deliverables templates for reuse
Harvest / document common user stories to create a reusable library to accelerate delivery
Provide performance feedback and guidance to project team members
Participate in client discovery meetings as requested
Provide demos of key ServiceNow functionality as requested
7+ years of professional experience
3+ years ServiceNow consulting experience
Experience as primary Business Process Consultant for 5 or more ServiceNow implementations (NOT supporting existing implementations)
Certified ServiceNow Administrator (CSA) certification
Knowledge of Agile / Scrum methodologies
Knowledge of key ServiceNow concepts, platform services, constructs, and technology including business rules, script includes, etc.
Experience with ServiceNow quality assurance / test plan development
Please apply on the link above or reach out to Anisha.Muralidhar@ctg.com with an updated resume for more details.
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Business Analysis
Education Level: Bachelor's Degree (±16 years)
Work Remote: Yes