CTG TECHNICAL COMPLAINTS COORDINATOR in Whippany, New Jersey

Title: TECHNICAL COMPLAINTS COORDINATOR

Location: US-NJ-Whippany

Job Number: 18203854

CTG is seeking a Technical Complaints Coordinator tow work at their client's site in Morristown, NJ. This is a 7 month contract position that has the potential to extend longer.

DEPARTMENT/TEAM DESCRIPTION:

This position is in Technical Complaints, part of the Quality organization, located in Morristown, NJ. The position Is responsible for ensuring that product technical complaints, received from various contact centers, are processed in accordance with SOPs, industry and BHC corporate standards, regulations and customer expectations. Products mays include drugs, medical devices and consumer healthcare products.

POSITION DUTIES:

  • Case processing, including triage of cases, data entry, creation of letters to complainants and 3rd party

companies, and secondary review of cases

  • Supports the technical complaint process through the administration of complaint sample returns,

complainant follow-up activities, and coordination of investigation close-out

  • Interfaces with call centers, investigation sites, various Bayer departments, and complainants as

required, to obtain complete case information

Qualifications:

Education Requirement: HS Diploma or Equivalent

Skill & Competency requirements:

  • 3 years work experience preferably in a regulated industry (healthcare preferred)

  • Organizational skills, team skills, computer skills – database environment, MS Word/Excel, ability to work in high volume atmosphere

  • Strong customer focus, with customer service experience preferred

  • Good written and verbal communications skills

Preferences:

  • Associates degree in Life Sciences

This position is compensated at $26.00 per hour on a W2 hourly basis (no C2C or 1099's).

Apply below or send your resume to Holly Wilson at holly.wilson@ctg.com. Please reference job 18203854/B-2467 in the subject line.

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Administrative Assistant & Clerical