CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG VERIFICATIONS SPECIALIST - Westerville in Westerville, Ohio


Location: US-OH-Westerville

Job Number: 19205236

Our Healthcare Solution Client is hiring 40 Insurance Verification Specialist in Westerville, OH. This is a 3 month contract that could extend. Start dates are 6/3 and 6/10 and there are 2 shifts:

Shift 1: 5 am -1 pm

  • Pay is $15 per hour

Shift 2: 1:30-10 pm

  • Pay is $17 per hour


We are seeking a talented individual for a Verifications Specialist who is responsible for performing as subject matter expert for department including but not limited to Client Specifications, Client Profiles, Carrier Verifications Methods, Quality Control, and Inventory Control. Support specialized functions of the Verifications department such as Training, Quality Assurance or Special Projects.

Essential Responsibilities:

  • Perform as subject matter expert in all aspects of verifications process.

  • Understand verification platform.

  • Grasp software and carrier access methods.

  • Complete coaching and counseling form weekly for each team member.

  • Train, coach and develop all new Verification Representatives.

  • Answer questions from team and help with issues while avoiding disruption in workflow.

  • Monitor Verification Representatives phone calls and provide feedback.

  • Identify areas needing training and report to Supervisor.

  • Assess each new hires area for improvement then encourage the individual’s growth, development and improvement.

  • Review feedback from Quality Assurance team and counsel team members.

  • Master day-to-day knowledge of the Verification’s department and follow best practices.

  • Mentor new hires by providing feedback and counseling about job related errors, ensuring methods of best practices and corrective actions are implemented.

  • Report carrier issues using the proper forms and communication channels.

  • Monitor new hires quality and production metrics to ensure mastery of the position’s required knowledge base.

  • Verify insurance policies (as requested) and maintain quality score of 95% accuracy or better.

  • Assist the corporate Quality Assurance department with Quality Assurance work as directed.

  • Investigate and resolve data inconsistencies.

  • Suggest areas for process and procedural improvement and report to Supervisor.

  • Perform internal department production audits.

  • Audit Verification Representatives work for accuracy.

  • Audit verified insurance policies for accuracy.

  • Apply judgment in sampling versus full-populations quality assurance methods.

  • Approve batch or send back for re-work.

  • Provide back up support for all functions of team.Minimum Education:

  • High School Diploma or GED required, Associates degree preferred

Minimum Related Work Experience:

  • 6 months of work experience verifying/QA insurance eligibility within the department, Expert eCare/Tracer verification platform knowledge required, demonstrated leadership skills, Power Point and Access are preferred


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Information Technology