CTG CALL CENTER REPRESENTATIVE in Westerville, Ohio
CALL CENTER REPRESENTATIVE
Westerville, Ohio, United States
Administrative Assistance & Clerical
Jan 12, 2021Post Date
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Computer Task Group is seeking a Call Center Representative for a Remote position for now but will be onsite in Westerville, Ohio.
Shift time will be 11:30 am to 8:00 pm Monday through Friday.
Required Function 1:
The ES Call Center Rep I is responsible for answering inbound calls and providing excellent customer service to callers. Main Duties & Responsibilities: - Answer incoming phone lines. - Follow guidelines dictated in quality program for each call. - Ensure security procedures are met in every interaction. - Utilize DE system to procure needed program details to answer the callers questions in accordance with program guidelines. - Ensure correct information is communication in each interaction.
Required Function 2:
Required Skills: - Ability to communicate well both verbally and in writing, fluently in English. - Ability to demonstrate a customer service orientation. - Ability to be careful and thorough about detail. - Average manual dexterity in use of a PC, phone, sorting, filing and other office machines. - Ability to demonstrate good keyboard skills. - Ability to maintain confidentiality. - Ability to work independently, under pressure and within restricted time frames. - Ability to adapt and thrive in a changing environment. - Ability to manage time effectively. - Ability to demonstrate a strong knowledge of customer service principles and practices. Required Education/Experience: - High School Diploma or GED required. - Additional education preferred. - <1 year of call center experience desired but not required - Demonstrated customer service skills required.
CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Education Level: High School Diploma/GED (±11 years)
Work Remote: Yes