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CTG Workflow Automation Developer - OnBase in Webster, New York

Workflow Automation Developer - OnBase

Webster, New York, United States

Information Technology

Sep 23, 2020Post Date

20203487Requisition #

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Duration: 12+ month contract

LocationREMOTE – Based out of Webster, NY

Job Title:Workflow Automation Developer / Project Manager

Work Hours: Monday-Friday, 8:00am-5:00pm EST

Pay Rate: Based on experience

Overview:The Workflow Automation Developer – Level 2 will:

  • Plays a key role in the troubleshooting and technical support for OnBase solutions as a part of the steady-state support team.

  • Be responsible for maintaining all customer support activities as requested/where appropriate for post implementation/steady state support, as well as tracking and documenting issue resolution to meet client support needs.

  • Work in close collaboration with sales, implementations, and various customer stakeholders. The role holder may occasionally need to orchestrate and enable support item escalation with Hyland, contributing to smooth communication and successful issue resolution. The role holder is responsible for:

  • Troubleshooting and technical support for OnBase solutions as a part of the steady-state support team

  • Investigating and analyzing root cause of software and system defects

  • Addressing general user support requests, such as default password updates, user access/security management, document re-indexing and user/workstation license monitoring and management

  • Escalating and managing escalated issues to ensure timely communication and resolution on behalf of the customer

  • Meeting or exceeding contractual SLAs as defined in SoWs and service agreements

  • Perform regular solution monitoring / administration when required Scope:

  • Leads and is accountable for comprehensive, post deployment support, (steady state support) activities for Hyland OnBase implementations of varying size and complexity

Education and Experience Requirements:

  • 5 years’ experience working with solution design, scoping, or other enterprise software class support/implementation related functions

  • Hyland OnBase Certified Support Engineer (OCSE)

  • Bachelor’s degree in related field, such as Management Information Systems, Information Technology or Computer Science desired

  • 5+ years of relevant work experience

  • Hyland OnBase (or similar product offering) Certified Installer (OCI)

  • Hyland OnBase (or similar product offering) Certified Workflow Engineer (OCWE)

  • Hyland OnBase (or similar product offering) Certified WorkView/Case Management Professional (OCWV)

  • Enterprise Software Solutions/Project Management or other technical related certifications, (ECMp, CIMp, PMI, CSM, etc.)

Additional Information

  • No third party resumes will be accepted

  • CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website or email your Word version resume and salary expectations toAmanda.Dianetti@ctg.com.

CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, South America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Programming & Application Development

  • Education Level: Bachelor's Degree (±16 years)

  • Work Remote: No

  • Travel: No

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