CTG Customer Support Representative in Webster, New York

Title: Customer Support Representative

Location: US-NY-Webster

Job Number: 17207080

CTG is currently assisting one of its premiere clients in staffing a Customer Support Representative in Webster, NY .

Position: Customer Support Representative

Location: Webster, NY

Duration: 12 Months

Compensation: $12.00 / hourly

For immediate consideration, please email me at Brenda.martin@ctg.com or call me at 507.438.3943.

Essential job functions:

  • Training time typically is 8:30am – 5pm for 3 – 4 weeks then the candidate is expected to start the assigned shift. Shifts will be designed to provide Support 6am to 11pm. Start times will vary

  • Essential Job Functions Position handles Customer Service Engineers calls for emergency order placement , escalations and inquires.

  • CSR will handle multiple tasks throughout the day, which could include taking calls , working escalations and following up with service management on inquiries .

  • Processing order over the phone for the Technician Handling orders that have been escalated working to find a resolution and researching inquires Entering orders into supply net and EMP.

  • Answer the Customers call in a friendly and professional manner

  • Establish and maintain good customer relations with both internal and external customers .

  • Diffuse difficult customer situations

  • Focus on providing solutions

  • Ensure Quality by following Client's call / system processes

  • Input information into a computerized data base

Additional Requirements, Skills and Qualifications:

  • Excellent oral & written communication skills

  • Ability to multitask effectivelyStrong problem solving / technical ability

  • Ability to work independently in high pressure situations

  • PC and Systems knowledge (MS Office Suite)

  • Must be able to handle multiple customer situations and temperaments while performing repetitive tasks

Experience:

1 year taking calls in a call center environment .

Education:

Minimum: High School Diploma or Equivalent.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Customer Support