CTG Call Center/Customer Support Representative in Webster, New York
Call Center/Customer Support Representative
Webster, New York, United States
Administrative Assistance & Clerical
Jul 31, 2019Post Date
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CTG is currently assisting one of its premiere clients in staffing a Customer Support Representative in Webster, NY.
Position: Customer Support Representative
Location: Webster, NY
Duration: On-going contract
Hours: Mon-Sun 1st, 2nd, 3rd shifts including holidays
Essential Job Functions:
Position handles Customer Service Engineers calls for emergency order placement escalations and inquires
CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries
Processing order over the phone for the Technician
Handling orders that have been escalated working to find a resolution and researching inquires
Entering orders into supply net and EMP
Answer the Customers call in a friendly and professional manner
Establish and maintain good customer relations with both internal and external customers
Diffuse difficult customer situations
Focus on providing solutions
Additional Requirements, Skills and Qualifications:
Focus on providing solutions
Excellent oral & written communication skills
Ability to multitask effectively
Strong problem solving / technical ability
Ability to work independently in high pressure situations
PC and Systems knowledge (MS Office Suite)
Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
- Minimum High School Diploma or GED required!
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Education Level: High School Diploma/GED (±11 years)
Work Remote: No