Job Information
CTG Infrastructure Analyst II in United States
CTG is seeking to fill an Infrastructure Analyst II opening for our client in Buffalo, NY.
Location: Remote
Duration: 4 months
Overview:
The Infrastructure Analyst II is responsible for the installation, configuration, operation, and maintenance of system hardware and software, along with related infrastructure. This role ensures that all systems and procedures align with organizational standards, enabling effective support for staff and partners.
Primary Responsibilities:
Respond to and resolve help desk escalations based on previous incident outcomes.
Complete master work orders and request-based tasks effectively.
Analyze and isolate technical incidents, providing resolutions based on previous experiences.
Utilize diagnostic tools to troubleshoot issues efficiently.
Execute systems maintenance activities in accordance with Standard Operating Procedures (SOP), including patching, health checks, and operating system updates.
Conduct research on anomalies and report complex issues to senior staff.
Participate in project work as a collaborative team member.
Mentor less experienced staff on processes and procedures.
Fulfill evening responsibilities as scheduled.
Identify and document opportunities for procedural improvements to enhance efficiency.
Adhere to the company’s risk and regulatory standards, reporting risk-related issues to management as necessary.
Foster a diverse and inclusive environment that reflects the company's values.
Maintain internal control standards, ensuring timely implementation of audit points and regulatory issues as required.
Perform other related duties as assigned.
Scope of Responsibilities:
This role requires hands-on technical expertise and the ability to work collaboratively within a team. Analysts will be expected to manage multiple priorities while delivering high-quality customer service.
Supervisory/Managerial Responsibilities:
None.
Education and Experience Required:
Minimum of 4 years of higher education and/or work experience.
Experience in reading and understanding technical information.
Detail-oriented with proven written and verbal communication skills.
Demonstrated ability to communicate technical issues effectively to management.
Strong customer focus with experience managing customer needs and multiple work priorities.
Experience providing updates and statuses on technical issues.
Education and Experience Preferred:
Bachelor’s degree in a technology-related field.
Minimum of 5 years of higher education and/or work experience.
Relevant certifications or specialized training in related technologies.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Rebecca Olan at Rebecca.Olan @ctg.com . Kindly forward this to any other interested parties. Thank you!
The expected base salary for this position ranges from $60,000 to $85,000/year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.