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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG GCM Client Administrator I in United States


CTG is seeking to fill a GCM Client Administrator I opening for our client.

Location: Wilmington, DE or Costa Mesa, CA (Hybrid remote: 3 days in the office, 2 at home)

Duration: 6 months


Assists with limited aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. May serve as administrator for medium to large (as defined by business) and/or complex clients. Serves as point of contact for client regarding routine daily administration. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility, with supervision.

Scope of Responsibilities:

This position works under supervision and may provide support to less experienced personnel.

Primary Responsibilities:

  • Support the Relationship Manager with oversight of client relationships, making appropriate recommendations regarding routine internal business activities.

  • Assist account representative(s) in revenue-generating activities by providing appropriate recommendations and preparing documents for meetings.

  • Manage daily implementation of client strategies as required.

  • Foster client relationships with assigned client base, serving as point of contact for the client; make recommendations for services to correct and/or enhance the client experience.

  • Resolve problems and respond to client requests in a timely manner.

  • Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.

  • Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally.

  • Remain current on industry news applicable to the line of business.

  • Demonstrate knowledge of corporate policies and procedures related to the administrative role.

  • Provide and maintain appropriate levels of controls to minimize losses.

  • Provide effective support of team members as requested.

  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.

  • Identify risk-related issues needing escalation to management.

  • Promote an environment that supports diversity and reflects the Company brand.

  • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

Education and Experience Required:

  • Combined minimum of 3 years higher education and/or work experience.

  • Demonstrated focus on customer service and satisfaction.

  • Demonstrated verbal and written communication skills.

Education and Experience Preferred:

  • Bachelors degree focused on Finance, Business, Economics and Accounting.

  • Working towards CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.

  • Demonstrated skills in pertinent software applications, with ability to learn new applications.

  • Experience working in a team environment.

  • Demonstrated interpersonal skills with ability to build significant level of trust with clients.

  • Self-confident.

  • Proven ability to work well with highly capable and successful individuals.

  • Demonstrated analytical ability.

  • Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.

  • Ability to contribute to positive working relationships and maintain integrity and professionalism.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Anisha Muralidhar at Anisha.Muralidhar@ctg.com . Kindly forward this to any other interested parties. Thank you!

About Us

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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ID 2024-10897

Title GCM Client Administrator I

Location US-