CTG REMOTE CERNER CLAIRVIA SUPPORT ANALYST in Tulsa, Oklahoma
Title: REMOTE CERNER CLAIRVIA SUPPORT ANALYST
Location: United States
Other Locations: US-IL-Chicago
Job Number: 18212361
CTG is seeking a resource to support the ClairVia workforce application utilized for clinical staff scheduling and determining patient acuity. There are three programs in the ClairVia software suite: CVM Client, CVM Web and CVM Administrator. This resource should be familiar with NPAS Assessments imported from Cerner to measure patient acuity.
Responsibilities include all support such as incidents, service/change request, routine maintenance. This position is remote. Must be on site for knowledge transfer (3-6 weeks) at the start of project. Will be part of on call rotation.
Due to workflow issues between Cerner and ClairVia, there will be instances where the census (i.e. patient list) in ClairVia will not be the same as the census in Cerner Millennium (i.e. PowerChart). This will present itself to users as ClairVia either having extra patients or missing patients. Resolution involves finding out the erroneous patient’s FIN (AKA encounter number) and checking Cerner records to manually transfer or discharge the patient accordingly.
There are interfaces between ClairVia and Clockwork, Banner / HR Front End, and the production ADT interface. The Clockwork and Banner interfaces deal with new users / employees being imported to ClairVia. The HR import file needs to be checked to ensure the new employees have their correct cost center coming across.
Multiple users cannot access ClairVia. Confirm if it is one or all ClairVia applications that cannot be accessed (Web or Client ). Ping the relevant servers and gather relevant information to engage the vendor and the sever team.
Patient Acuity· Manage patient acuity based on NPAS assessments· NPAS (Nurse Patient Assessment System) powerform data imported real-time from Cerner· Custom tool developed by UIMC in 2005· Not used by all units, some use Clairvia acuity (such as 8E Psych) while others use different acuity systems (such as Surgical Services and the Emergency Department) while others don’t use an acuity system· Acuity used for patient assignment of RNs and NTs
Access Request of various levels of access and New builds for nursing units/clinics based on user specifications
Other applications supported include:
Healthstream Morrisey MSOW
GE MUSE/PowerScribe 360/Provation MD
Cerner Millennium/TransChart/Teletracking XT
Optum Computer Assisted Coding
Job: Healthcare & Hospital Implementations