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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG Collections Agent in Toronto, Ontario

Collections Agent

Toronto, Ontario, Canada

Information Technology

Sep 06, 2019Post Date

19208401Requisition #

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CTG is currently recruiting for aCollections AgentpositioninToronto,ON.

Position: Collections Agent

Location: mid-Toronto, ON

Compensation: $ 20.00/ hour

Duration: Contract.37.5h/Week

Hours: Monday-Friday:8:00AM- 5:00PM(7,5hours/Day)

If interested, please send your updated CV in WORD format to: youri.zakharov@ctg.com


  • Ability to multi-task in a fast-paced environment with minimal supervision and a high level of customer interface.

  • Must understand contract documents and terms of obligations.

  • Evaluate if credit or debits need to be issued, and rationalize payment plans with customers. Ability to identify root cause and implement process improvement procedures to eliminate. Working knowledge of customer’s overall business accounts.

  • Customer visits as necessary.

  • Cash collections forecast for manager.

  • Owner of customer file end-to-end for resolution.

  • Ability to recommend alternatives for problem resolution.

  • Self-directed position may determine methods and procedures on new assignments and provide guidance to new hires.

  • Analysis of situations or data requires an in-depth evaluation of various factors.

  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.

  • Product knowledge to understand customer objectives.

  • Ability to explain machine performance and invoices in detail.

  • Understand price plans for service.


  • Fully Competent in all aspects of assignment.

  • Ability to help peers.

  • Strong negotiating skills handling collections inB2Bsetting.


Minimum: GED, High School, plus PC and typing experience.

Technical experience -6 months.

Preferred: CommunityCollege Diploma/University Degree,or equivalent

* * * CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No