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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG IT App Analyst in Tewksbury, Massachusetts

IT App Analyst

Tewksbury, Massachusetts, United States

Information Technology

Sep 16, 2021Post Date

21204044Requisition #

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Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Duration: 12 Months+

Location: Hybrid remote/onsite in Tewksbury MA

Job Title: IT App Analyst

Rate of Pay: Up to $75.00 Per Hour Based on Experience

Work Hours: Monday- Friday

Top skills sets:

  • Minimum of 3 years of experience on CRM and/or e-commerce technologies like Salesforce.com and SAP Hybris.

  • Ability to manage small initiatives/projects

  • Leadership capabilities (ability to think creatively and strategically and influence others)

  • Ability to work independently (take ownership of activities and lead to closure without supervision)

SCOPE/PURPOSE OF POSITION:

Sr. IT Business Analyst, Commercial will work closely with business teams in the commercial space, including Customer Experience, Sales, Marketing and pricing teams to understand requirements and pain points and deliver appropriate IT solutions. The candidate will also partner with the internal cross-functional IT teams and vendors to deliver solutions on commercial applications like Salesforce.com, SAP Hybris, Microsoft BI and other related technologies. The candidate should have strong organizational skills to multi-task across multiple projects to ensure successful delivery.

ROLES AND RESPONSIBILITIES:

  • Lead and liaise engagements with business teams to gather business requirements, create business process flows, and discuss solution designs

  • Understand business process, use cases, requirements, product functions, system integrations and data flow in depth

  • Build user stories and to-be process flows to support the design and development of IT solutions

  • Work closely with technical team to translate business requirements into technology design and solution

  • Continuously engage with business teams to manage application enhancement streams

  • Provide day-to-day operational support to business teams and commercial applications by coordinating support with appropriate IT teams

  • Manage small initiatives/projects to meet scope, budget, timeline and business benefits/deliverables

  • Ability to influence and guide the conversation with strategic focus and long term thinking

REQUIRED SKILLS:

  • Minimum of Bachelors Degree

  • Minimum of 3 years of experience on CRM and/or e-commerce technologies like Salesforce.com and SAP Hybris.

  • Experience in creating, maintaining and supporting all application development artifacts including user stories, process flows, screen mockups, data diagrams, business rule definitions, design documents, user manuals and training materials

  • Flexibility to work with remote and global teams and time zones

  • Excellent communications and interpersonal skills.

DESIRED SKILLS:

  • Salesforce.com or SAP Hybris (SAP Commerce) Certification and solid understanding of the platform and its architecture

  • Both business process savvy and technology savvy. Ability to learn quickly in both business domain and technology domain

  • Self-motivated, independent and results oriented mindset with experience in project management, software and application development methodologies

  • Familiar with Agile/Scrum methodology and tools such as JIRA and Confluence

  • Familiar with SDLC (software development life cycle)

Additional Information:

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individualsMUST be able to work on a W2 Tax basis (no C2C or third party vendors!)

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link or email your Word version resume and salary requirements toJulie.Difrancesca@ctg

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Customer Support

  • Education Level: Bachelor's Degree (±16 years)

  • Work Remote: No

  • Travel: No

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