CTG Customer Service Representative in Tewksbury, Massachusetts
Title: Customer Service Representative
Job Number: 19205928
Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!
Duration: Consulting Position, 12 months
Location: Tewksbury, MA 01876
Job Title: Customer Service Representative
Shift: Full time, flexible shifts hours between 8 AM- 6 PM
Pay Rate: $18-22/hour based on experience
Scope of Position:
This individual will attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world class customer service is met.
Handle incoming calls from North American customers and internal employees including Sales Team, Accounting, and Quality Control. Warehouse, etc.
Handle incoming high order volume received via phone and email.
Handle high volume of Case Management related to inquiries and orders in SalesForce.com
Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
Proactively initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
Assist with complaints processed by the Complaint team.
Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile.
Follow up with New Accounts team on necessary account set up changes.
Attend Product/Technical training as scheduled.
Required Experience and Skills:
Bachelor's Degree Required (Life Sciences Field preferred)
1-2 years of customer service experience or 2-4 years of call center experience
Ability to handle high work volume in a fast-pace environment and stay calm in face of adversity
Excellent professional verbal and written communication skills
Proficiency with Word, Excel, E-mail, Web
PeopleSoft and SalesForce.com preferred
Can type at a 50-WPM average.
Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution
Ability to meet or exceed Department Metrics
Positive, enthusiastic and high energy
Dependable, committed, reliable and high work ethic
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
Candidates must currently reside in USA or Canada
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Caitlin.email@example.com.
CTG develops innovative IT solutions to address the business needs and challenges of companies in several higher-growth industries including healthcare, technology services, energy, and financial services. CTG provides managed services IT staffing for major technology companies and large corporations and is also a leading provider of IT and business consulting services to the healthcare market. Backed by nearly 50 years' experience and proprietary methodologies, CTG has a proven track record of delivering high-value, industry-specific solutions. CTG operates in North America and Western Europe and had approximately 3,800 employees at December 31, 2014.
CTG employees represent CTG to our clients and we understand that their success drives our success. As a result, CTG works diligently to provide our employees programs and processes to support them in performing their jobs, honing their skills, and advancing in their careers.
Computer Task Group, Inc. is a strong advocate of workforce diversity. EOE/AA. Minority/Female/Disability/Veteran.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Customer Relations