CTG Desktop Technician in Tarrytown, New York
Tarrytown, New York, United States
Oct 12, 2021Post Date
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Come join us and grow your career with CTG! Leading Heath Care Network in New York is looking for an Desktop Support Technician. Apply with CTG for this exciting opportunity!
Duration: 6 Months+
Location: Tarrytown, NY
Job Title: Desktop Support Technician
Work Hours: Saturday- Wednesday 5pm-1am
The Desktop Support Technician supports all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. The Technician ensures service level commitments and deliverables are met.
Duties and Responsibilities:
Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
Coordinates with vendors on break/fix issues as necessary
Images, installs, and supports software for all workstation types
Troubleshoots, supports, and repairs hardware
High School Diploma or equivalent required
Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
Experience with service delivery modes, processes, techniques and tools required
Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required
Knowledge of Citrix ,Networking (TCP/IP, DNS), required
Excellent written and oral communications skills as well as analytical and organizational skills, required.
Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred ITIL v3 Foundation or Six Sigma Certification, preferred
To be considered for this opportunity, please apply directly through our website by clicking the link or email your Word version resume and salary requirements toJulie.Difrancesca@ctg.com
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Customer Support
Education Level: High School Diploma/GED (±11 years)
Work Remote: No