Location: US-OH-Strongsville

Job Number: 18203573

Customer Service Representative- Automotive Refinish industry

CTG's premier client, a Fortune 500 global supplier of paints, coatings and specialty materials, has an immediate contract opening for a Customer Service Representative for a 1-year assignment in Strongsville, OH.

Position Title: Customer Service Representative

Duration: 1 year Contract

Location: Onsite in Strongsville, OH

Shift: 8am- 5pm

Rate: $13 per hour W2

Requirements: Hair follicle drug testing and other employment related inquiries may be conducted including a physical and respirator.

Job Responsibilities:

  1. Customer Service – Provide support to internal and external customers including assistance in

registering, accessing and navigating through our on-line ordering web site. Additionally, the quality and integrity of customer information within the systems. Logs incoming/outgoing customer calls within the Customer Relationship Management Database –CTS.

  1. Order Entry – Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner. Support advertising inventory management. Timely customer follow-up in resolving order discrepancies and ensuring all special customer requirements are met to the satisfaction of the customer. Handles OTC conversion orders.

  2. Credit & Return processing – Process eCredit, returns, shorts/ overs, fleet & OEM & field credits. The entire return process, from data entry, work with warehouse to scheduling customer returns. Returns for stop sales, annual returns, order entry errors, store closings or stock adjustments.

  3. Sourcing of Products – works with distribution to coordinate shipment of material to customers.

  4. Projects & Continuous Learning – stay up-to-date on procedures, tools, and system upgrades

as assigned by supervisor, assists on projects that support customer service, i.e. procedures,


  1. Support & Training – share expertise and provide mentorship to persons new to knowledge

areas. Attend training as assigned by Supervisor.


  • Minimum 3 years of Customer Service experience either business to business or in a call center

  • environment

  • Must be able to respond to the needs of our distributors and customers in a timely manner.

  • Data entry & computer skills are necessary, i.e. Microsoft Office, Oracle

  • Strong organizational, written, verbal communications skills.

  • Ability to problem solve independently and knows when to escalate a problem to upper

  • management.

  • No current attendance or performance issues

  • Must be a team player and responsive to internal and external customer requests

  • Flexibility to work department hours of operation

  • High School Degree or Equivalent


  • Knowledge of Automotive Refinish industry

  • Systems experience – SDI, NAROE, CTS, and Oracle

To Apply:

If interested, please immediately apply to this requisition. For additional information, please contact Sara Wade at sara.wade@ctg.com or call 716-882-8000 x 4908.

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Customer Service