CTG CUSTOMER SERVICE REPRESENTATIVE 1 in Strongsville, Ohio

Title: CUSTOMER SERVICE REPRESENTATIVE 1

Location: US-OH-Strongsville

Job Number: 18202990

CTG's premier client, a Fortune 500 global supplier of paints, coatings and specialty materials, has an immediate contract opening for a Customer Service Representative for a 1-year assignment in Strongsville, OH.

Position Title: Customer Service Representative

Duration: 1 year Contract

Location: Onsite in Strongsville, OH

Shift: 8am- 5pm

Rate: $13 per hour W2

Job Responsibilities:

  • Answer or direct inquiries of incoming calls, serve as a key contact to end users or customers using or selling any product. Handle heavy email volume, phone calls with US and global affiliates and freight companies

  • May solicit orders for merchandise or services over the phone.

  • May be involved in troubleshooting and resolving inquiries via telephone or e-mail and ensure all follow through necessary is done.

Qualifications:

  • Work experience or education in a particular field may be helpful or required.

  • Proficient in Excel.

  • Prior call center/helpdesk experience is preferred.

  • Hair follicle drug testing and other employment related inquiries may be conducted

To Apply:

If interested, please immediately apply to this requisition. For additional information, please contact Sara Wade at sara.wade@ctg.com or call 716-882-8000 x 4908.

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT