CTG AIS Solutions Delivery Manager in Springfield, Massachusetts
AIS Solutions Delivery Manager
Jun 28, 2022Post Date
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AIS Solutions Delivery Manager - 22201801
CTG is looking for individuals who are interested in being part of a team responsible for building a modern technology practice. As a certified Great Place to Work company, CTG has a great culture with supportive managers and career advancement opportunities. CTG is a 60 year old publicly traded company with a great client list.
Responsible for delivery of application and information systems (AIS). Contributes to the acquisition and assignment of resources to deliver high-quality outcomes within AIS. Develops intellectual capital that aligns with market opportunity and CTG growth strategies. Provides best practices through personal delivery of complex project tasks for CTG clients. Remains engaged in client engagements aligned with their designated solution in an oversight and quality control capacity.
Company – Driving Business and Generating Revenue
Develops and manages client relationships to encourage client retention and generation of new business
Contributes to initiatives and activities that improve CTG visibility and image in the market place
Provide subject matter advice in the development of practice and company service capabilities
Acts as key contact point for client in multiple or large engagement sites
Remains current with the activities of relevant industry professional organizations
Supports the development of CTG capabilities, thought leadership, and intellectual property
Responsible for $500K - $5M of revenue
Manages a budget of $250K - $3M
Demonstrates sound economic management for assigned engagements
Customer - Improve Client Satisfaction, Protect and Grow the Base
Maintains relationships with top practitioners in their field
Understands the competitive market and CTGs basis of competition
Is recognized as a problem solver to sustain CTG successful presence at a client site
Makes efforts to maintain favorable client satisfaction scores (CQA/EQA) scores for a specific solution or set of services as assigned; makes efforts to establish client references
Responsible for all aspects of delivery of application & information systems engagements including: assignment of resources, overseeing deliverables, quality, client management, schedules and financial management.
Responsible for strategic growth of AIS Delivery organization
Proactively puts in place best practices and processes for successful delivery on all engagements
Hands on approach to issue resolution
Colleague – People Developer
May manage a team of 10-75 resources
Proactively manages own staffing and career to develop self and support CTG goals
Leads by example, proving a role model for team members
Works with team members to support professional development and goal setting
Regularly reviews progress with team members towards professional development and goals.
Provides coaching and mentoring as appropriate, and completes annual appraisals for those assigned.
Contribute to the acquisition and assignment of resources to deliver high-quality outcomes within their assigned area
Effectively support the career development of CTG associates through mentoring, coaching, and direct management; ensures goal setting is established and monitored; completes formal performance appraisals for those associates assigned
Complies with CTG processes and methodologies and assures assigned staff achieve compliance
Develops and delivers learning, while promoting a learning environment within the team
Actively manages bench time for team members in Solution area on projects which add value to the practice line and CTG
Makes valuable use of unassigned time if applicable to support business development and to further professional development
Demonstrates effective networking within CTG and effective use of CTG leadership for the benefit of the engagement team and client
Participates in regional and local associations relevant to CTG services
Participates in the development of thought leadership
Develops skills and knowledge in new solutions
Bachelor’s degree or higher, or commensurate work experience
Minimum 3 years of IT consulting experience leading large and complex projects
Minimum 1 year demonstrating success in business development activity and service / solution development
Experience in leading and mentoring teams
Experience in management, sales and marketing activities, including relationship building, planning, estimating, executing, and implementing strategies with key decision makers
Experience in IT business development, and interaction with client stakeholders
Competence in profitably leading large, concurrent consulting engagements
Competence in developing and managing to a strategic and financial plan
Strong verbal and written skills
Experience in delivery of Application Development, Data and Analytics, Automation, Platform Solutioning (M365, ServiceNow, AWS) , SharePoint/Teams implementations and migrations, etc.
To be successful in this position, the ideal candidate should be a highly motivated, results-driven individual who can create the perfect solution for our clients higher-level needs. The best candidate will also be an excellent listener and communicator, with the ability to explain why their solutions are the best fit for our clients.
To be considered, please immediately apply to this requisition using the link provided.
Kindly forward to any other interested parties—thank you!
Drug testing and/or other employment-related inquires may be conducted.
CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Application Management & Support
Education Level: Bachelor's Degree (±16 years)
Work Remote: Yes
Travel: Yes, 15 % of the Time