CTG Customer Service Learning Monitor in Seattle, Washington

Title: Customer Service Learning Monitor

Location: US-WA-Seattle

Job Number: 18202260

Our client in Seattle, WA is looking for several Learning Test Monitors.

Pay: $16 an hour. (sorry no vacation, no holiday pay)

Part Time-25 hours a week-30 hours a week

Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all Puget Sound locations: Everett, Seattle, Renton, Auburn and Fredrickson (Puyallup).

This position will work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites.

Responsibilities:

First point of contact for the students in electronic testing sessions.

Adaptability and responsiveness to client requirements and requests for assistance.

Maintaining assigned testing area’s schedules, equipment, communications and risks/constraints.

Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.

Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary.

Escalating any issues to the Delivery Services Manager in a timely manner.

Staying abreast of content requirements in the agreed subject matter areas.

Skills and Knowledge Requirements

Minimum of one year of experience in customer service.

Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.

Strong interpersonal, communication, and organizational skills.

Ability to work independently or as a team.

Strong customer service skills.

High School Education Required

Client required criminal background check,education verification and drug screen.

Contact krista.eckard@ctg.com for more information.

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT