CTG Print Site Coordinator in Savannah, Georgia

Title: Print Site Coordinator

Location: US-GA-Savannah

Job Number: 19202658

CTG is currently assisting one of its premiere clients in staffing a Print Site Coordinator in Savannah, GA

Position: Print Site Coordinator

Location: Savannah, GA

Duration: Ongoing

Compensation: $15.00 / hourly (sorry no PTO)

Hours: M-F 8-5pm

Essential job functions:

Leads the daily on-site work functions for service delivery to specific clients.

  • Objective of the position is to drive superior customer service through participation and coordination, with on-site team (4 employees or greater), of workflow and team activities to meet the contracted service levels.

  • Interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives.

  • Support the implementation of the different profitability initiatives as well

  • Coordinate deliverables & reporting internally and externally with the customer, account team and 3rd party providers

  • Provide guidance to the on-site team, in support of their assigned tasks at a specific account

  • Main focal point for daily customer communications and escalations

Main Responsibilities:

  • Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements (i.e. billing processes, reporting, cost management, supplies mgmt., etc.).

  • Coordinates employee training.

  • Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM), Operational Resource Utilization Tool, (ORU), Global Services Delivery Model, (GSDM) and the Onsite Security Assessment Program (OSA).

  • Communicate with day-to-day account key contacts and 3rd Party providers (i.e. service, 3rd party vendors, etc.)

  • Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review).

  • Measures customer satisfaction through surveys or tools.

Additional Requirements, Skills and Qualifications:

Education Requirements:

Minimum - High School Diploma or Equivalent

Production Print Shop experience.

Proficient in use of Microsoft Word, Excel and Outlook.

Excellent communication skills, both written and oral.

Demonstrated ability to learn quickly.

Proven effectiveness when working under pressure.

Team player and leadership skills

Skills, Knowledge and Abilities

• Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)

• Able to provide lead and guide peers and team members (i.e., work well with others)

• Problem resolution and escalation management skills.

• Excellent verbal and written business communications.

• Able to lift and move up to 50 pounds

• Able to work with cross-functional teams.

• Able to work with minimal supervision.

• Ability to handle multiple tasks, organize, and work to scheduled delivery of output.

• Experienced in coordinating workflows within high volume print production and mailroom operations to include complex environments (i.e., large volume locations, multiple shifts).

• Able to provide leadership and support for accounts assigned while displaying a positive attitude.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Administrative Assistance & Clerical