CTG EPIC MYCHART AGENT - REMOTE in San Francisco, California
Title: EPIC MYCHART AGENT - REMOTE
Location: US-CA-San Francisco
Job Number: 18203804 CTG is seeking an Epic MyChart Agent to join our current team and assist our client in Bay Area, California with their MyChart Patient Portal. The position is 100% remote and pays $17.00 hourly W2 with limited benefits or $35,360.00 salaried with full benefits. There will also be overtime hours that can be worked with the overtime rate of time and a half.
Duration: 1 year, up to 3 years
Start: As soon as consultant is able
The week of 4/23 will be 9:00a – 5:30p EDT. Starting Saturday, 4/28 it will be 6:00p – 6:00a, Sunday, 4/29 will be 6:00p – 6:00a, Tuesday, 5/1 2:00p-10:00p and Wednesday, 5/2 2:00p-10:00p. After 5/2, the schedule will be the same as the week of 4/28 onward.
About the role:
Primary responsibility will include working Epic MyChart InBasket error messages.
Provide MyChart Patient Portal support to patients with activation of their account, resetting of passwords, navigation of the MyChart portal.
Provide Tier 1 support of MyChart issues reported by the patient community.
Thoroughly document each issue in the ticketing system accurately and effectively to ensure seamless communication between departments.
Previous experience working in a healthcare setting as either a medical assistant or central scheduler
Previous experience working with an EHR (Electronic Healthcare Record) system
Strong PC skills and can provide relevant examples of PC troubleshooting
Strong interpersonal skills
Good understanding of website navigation
Good communication skills
Previous experience working from home a plus
• 1 year supporting MyChart a plus • Bi-lingual with Spanish a plus (does not have to be fluently)
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Healthcare & Hospital Implementations