CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information



San Diego, California, United States

Administrative Assistance & Clerical

Feb 28, 2020Post Date

20201061Requisition #

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CTG is currently assisting one of its premiere clients in staffing a Print Production Associate-Legal in San Diego, CA.

Position: Print Production Associate-Legal

Location: San Diego, CA

Duration: 10 months

For immediate consideration, please email me at krista.eckard@ctg.com.

Essential job functions:

• Perform basic copying, faxing, printing and scanning functions

• Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications

• Pro-actively manage consumables and supplies using the Days Of Supply calculator

• Maintain on-site operator replaceable parts inventory

• Collect equipment meter information and submit for billing purposes

• Perform basic equipment problem diagnosis

• Serve as the primary customer contact for equipment support and service

• Coordinate Move/Add/Change (MAC) process

• Perform Data Entry for activity and asset tracking

• Provide on-going end user training on equipment

• Point of contact for equipment removal and delivery

• Contact service as required (Xerox and 3rd party)

• Utilize Xerox web-based applications as required

• Driving (if required for duties)

• Download and install printer drivers on end-user equipment

• Perform printer mapping to PC as required

• Escalate printer network issues to appropriate resource

• Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions

• Manage and maintain on-site parts inventory using PM4

• Ensure SLAs are adhered to per SOW

• Physical device management and control

• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)

• Monitor/apply current patches

• Non-Xerox device management as required

• Perform remote device monitoring and remote solve (Xerox Device Management)

• Identify and promote Xerox Office Solutions

Additional Requirements, Skills and Qualifications:


• Ability to demonstrate Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt.)

• Demonstrate ability to utilize competitive product and network management tools as required

• Able to demonstrate ability to download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms

• Able to demonstrate ability to perform mail merges

• Able to demonstrate intermediate knowledge of MS Word or equivalent: -- Insert images; Create/manage tables and columns; Edit headers/footers; Create forms; Create/manage multiple sections

• Able to demonstrate intermediate knowledge of MS Excel or equivalent: -- Navigate multiple worksheets within a workbook ;create charts/graphs; use basic math functions; create basic formulae

• Able to demonstrate working knowledge of MS PowerPoint or equivalent: -- Open and create basic presentations, open saved, print using different options

• Able to demonstrate Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications )

• Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)

• Able to demonstrate ability to recognize PC to printer connectivity

• Able to demonstrate basic knowledge of Digital Front Ends

• Able to demonstrate functional knowledge of MAC when required by client


• Knowledge of the legal process

• 1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION: Minimum High School diploma or equivalent

CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No