CTG Customer Support Representative in Saint John, New Brunswick
Customer Support Representative
Saint John, New Brunswick, Canada
Oct 18, 2019Post Date
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CTG is looking for a Customer Support Representativeposition in Saint John, NB.
Position: Customer Support Representative
Location: Saint John, NB
Compensation: $14.00 / hour.
Duration: On-going contract. Full time: 37.5 h/week
This position provides service and solutions support for our Major Accounts. Offering technical trouble shooting to help solve the customers equipment issues, escalations to 2nd level technical support, dispatching field service technicians and 3rd party equipment, supplies ordering, general inquires and follow-up or customer care calls on the customers original inquiries.
Answer calls, emails and electronic service requests (or tickets) in a friendly and professional manner.
Perform technical troubleshooting to resolve customer issues.
Ensure quality by following call and system processes.
Acts as the front line for the field operations (first point of contact) in any escalations
Establish and maintain good customer relations with both internal and external customers.
Diffuse difficult customer situations.
Focus on providing tiered remote customer service solutions at many levels using a database of solutions to reference.
Record, track and monitor problem resolution.
Input and/or update documented information in a computerized database Order supplies and track (if required) utilizing the web based tools provided. Manage 3rd party equipment and supplies.
Ability to prioritize and manage multiple applications.
Ability to demonstrate strong interpersonal and effective written & verbal communication skills.
Ability to demonstrate a high amount of creativity and self-motivation. Demonstrate a high sense of urgency while in a high paced, professional work environment.
Ability to demonstrate superior customer service and professional telephone skills.
Able to demonstrate proficiency in use of personal computers and applications
Demonstrate ability to be a strong team player & work effectively in a team environment.
Ability to work under minimal supervision in high-pressure situations.
KNOWLEDGE: MS Office Suite, Internet Navigation, Email/Outlook, Networking.
EXPERIENCE: Technical troubleshooting experience an asset. EDUCATION: Minimum- High School Diploma. Preferred- Post Secondary Education.
EDUCATION: 2 years related work experience an asset
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job Function: Customer Support
Education Level: High School Diploma/GED (±11 years)
Work Remote: No