CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

Job Information

CTG Customer Solutions in Saint John, New Brunswick

Customer Solutions

Saint John, New Brunswick, Canada

Information Technology

Jul 26, 2019Post Date

19205713Requisition #

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CTG is currently recruiting for aCustomer SolutionspositioninSaint John, NB.

Position: Customer Solutions

Location: Saint John, NB

Compensation: $ 16.00/ hour

Duration: On-goingcontract. Fulltime:37.5h/week

Hours: Monday-Friday:7am -9pm(7.5h/day - weekly rotation shifts)

If interested, please send your updated CV in WORD format to: youri.zakharov@ctg.com

Essential Functions

This position provides service and solutions support for our Global Contact Center West. This position includes offering:technical trouble shootingto help solve the customer’s equipment issues, escalations to 2nd level technical support, dispatching field service technicians for the Company and 3rd party equipment supplies ordering, general inquires and follow-up or customer care calls on the customer’s original inquiries.

The CSR will answer incoming calls, video, chat, emails and or electronic service requests (tickets) from customers, the Company employees and / or 3rd Party employees and monitor the customer’s equipment remotely using the Office Suite (XOS) of tools.

The position acts as the front line for the field operations (first point of contact) in any escalations and the CSR will manage those in association with the onsite Support Staff.

This role will provide:

• Exceptional customer service to our customers and clients.

• Provide remote technical support for Technical and consumable Services

• Ensure quality by following the call and system processes, establish and maintain good customer relations, with both internal and external customers

• Diffuse difficult customer situations

• Focus on providing tiered remote customer service solutions at many levels using a database of solutions to reference.

• Record, track and monitor problem resolution

• Input and / or update documented information in a computerized database (Service Manager-XSM)

• Order supplies and track (if required) utilizing the web-based tools provided

• Manage 3rd party equipment and supplies


• Superior customer service and professional telephone skills.

• Strong organization and problem-solving skills.

• Ability to prioritize and manage multiple applications an asset

• Effective communication and interpersonal skills

• Strong written and verbal communication is key

• Creative and highly self-motivated (self-starter)

• High sense of urgency, in a high paced professional work environment

• Proficient use of personal computers and applications knowledge: MS Office Suite, Internet Navigation, Email/Outlook, Networking

• Strong Team Player; works effectively in a team environment

• Ability to work under minimal supervision in high pressure situations


Preferred:1-yearrelated work experience is an asset.

EDUCATION: Minimum: High school diploma /GED. Preferred: Post-Secondary Education.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.

CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No