CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG Customer Solutions Representative (Bilingual) in Saint John, New Brunswick

Customer Solutions Representative (Bilingual)

Saint John, New Brunswick, Canada

Information Technology

Jul 31, 2019Post Date

19204796Requisition #

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CTG is currently recruiting for aCustomer Solutions Representative (Bilingual)position inSaint John,NB.

Position: Customer Solutions Representative (Bilingual)

Location: Saint John, NB

Compensation: $ 16.00/ hour.

Duration: On-goingcontract. Fulltime:37.5h/week

Hours: Tuesday-Friday10PM -8AM (8h/day,overnight).

If interested, please send your updated CV inWORDformat to: youri.zakharov@ctg.com


This position requires multi-tasking skills as are required to support multiple lines of business forafter hourservices.

  • Establish and maintain a good rapport in a friendly and professional manner supporting both customers and internal partners alike.

  • Serve as a first point of contact for the Company: Supporting incoming service calls, email requests, navigate field service provider calls based upon business needs and or customer requirements.

  • Problem resolution: Gain insight to customer concerns and or requirements and be able to diffuse difficult customer situations when necessary with a focus on providing fact based and tangible solutions (within scope of responsibility).

  • Ensure live and electronic call process quality by following the Company’s call & system processes.

  • Gain knowledge and understanding over time of various departments and redirect calls or concerns thus providing appropriate service to external customers and other various internal business partners (Canadian and U.S. Operations).

  • Data entry, processing supply and equipment leads via the Company’s internal databases.

  • Organize and prioritize tasks striving to meet business goals and targets.

  • Work effectively in a team environment as well as independently. Work off shift hours and holidays as department is open 24x7, 365 days a year.


  • Ordering parts in a critical, cost efficient manner with minimal turnaround time

  • Support with follow-up to orders through utilization of value chain partners to obtain delivery status Empowered to audit and collect on any outstanding revenue

  • Assist with balancing of parts inventory and reduce stocking errors Support with any additional miscellaneous questions and or requests to ensure a high level of customer focus as it relates to parts

  • Ensure all escalations in Canada/US are taken care of in a time effective manner

  • Canadian/US install activity Canadian workload management

  • Communicate and cooperate with team members to ensure full ownership of every call is resolved effectively and productively

Education : MinimumGED/ High school diploma.

Preferred : vocational or technical college education.

Experience:Minimum :1-yearcustomer service

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.

CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No