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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG Cusromer Solutions (Bilingual) in Saint John, New Brunswick

Cusromer Solutions (Bilingual)

Saint John, New Brunswick, Canada

Information Technology

Sep 06, 2019Post Date

19208400Requisition #

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CTG is currently recruiting for aCustomer Solutions (Bilingual: French-English)positioninSaint John,NB.

Position: Customer Solutions (Bilingual: French-English)

Location: Saint John, NB

Compensation:$ 17.00/ hour

Duration: On-goingcontract.Full timerole,37.5h/week

Hours: Monday – Friday:9AM –9PM (8h/day, flexible rotating shifts)

If interested, please send your updated CV in WORD format to: youri.zakharov@ctg.com

Essential Functions

This position provides service and solutions support for our North American Global Services Major Accounts. This position includes offering: technical trouble shooting to help solve the customer’s equipment issues, escalations to 2nd level technical support, dispatching field service technicians for the Company and 3rd party equipment supplies ordering, general inquires and follow-up or customer care calls on the customer’s original inquiries. The CSR will answer incoming calls, emails and or electronic service requests (tickets) from customers, employees and / or 3rd Party employees and monitor the customers’ equipment remotely using the Office Suite (XOS) of tools. The position acts as the front line for the field operations (first point of contact) in any escalations and the CSR will manage those in association with the onsite Support Staff.

  • Answer calls, emails and electronic service requests (or tickets) in a friendly and professional manner

  • Ensure quality by following call and system processes

  • Establish and maintain good customer relations, with both internal and external customers

  • Diffuse difficult customer situations

  • Focus on providing tiered remote customer service solutions at many levels using a database of solutions to reference

  • Record, track and monitor problem resolution.

  • Input and / or update documented information in a computerized database (Service Manager-XSM) Order supplies and track (if required) utilizing the web based tools provided Manage 3rd party equipment and supplies

SKILLS:

  • Must befully bilingual(read, write, speak and comprehend)EnglishandFrench.

  • Superior customer service and professional telephone skills

  • Strong organization and problem solving skills

  • Ability to prioritize and manage multiple applications an asset

  • Effective communication and interpersonal skills

  • Strong written and verbal communication is key

  • Creative and highly self-motivated (self-starter)

  • High sense of urgency, in a high paced professional work environment

  • Proficient use of personal computers and applications knowledge: MS Office Suite, Internet navigation, Email/Outlook, Networking

  • Strong Team Player; works effectively in a team environment

  • Able to work under minimal supervision in high pressure situations

EXPERIENCE: Minimum: n/a. Preferred:2-yearsrelated work experience is an asset

EDUCATION: Minimum:GED/ High school diploma. Preferred:Post-Secondary education.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Additional Information

  • Job Function: Customer Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No

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