CTG Bilingual Technical Support in Saint John, New Brunswick
Bilingual Technical Support
Saint John, New Brunswick, Canada
Oct 18, 2019Post Date
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CTG is looking for a Bilingual Technical Support position in Saint John, NB.
Position: Technical Support
Location: Saint John, NB
Compensation: $15.00 / hour.
Duration: On-going contract. Full time: 37.5 h/week
Hours: Monday- Friday Rotational 9am-9pm
This position is responsible for the achievement of best in class Customer Satisfaction results and Remote Solutions Performance for a wide array of products and supported software solutions.
Provide technical support directly to Customers (Internal & External)
Provide an Excellent Customer Experience
Solve Customer Hardware, Software and Networking problems at first contact using multiple Systems and Software Tools
Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencing and Web Chat
Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
Enable first visit resolution in the field by executing full problem diagnosis
Resolve issues on the first call and engage escalated groups as appropriate
Contribute to knowledge systems to enhance solutions provided to customers
Provide feedback on Policies and Procedures to continuously improve Customer experience
Maintain product knowledge
Meet and exceed performance targets
Bilingual (French and/or Spanish) is an asset
1-2 years of related experience preferred
Demonstrated Superior Customer Service Skills
Experience using Social Media technologies (Skype, Facetime, Google Duo)
Experience with Apple and Android devices to support video conferencing
Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP, VPN, Unix, MAC
Solid Problem-Solving Skills
Ability to communicate effectively – listening, written & verbal
Ability to deliver results independently and as a part of a team
Strong Organizational, Prioritization & Time Management Skills
Critical thinking and decision making
Ability to multitask effectively with attention to detail
High level of achievement and self-motivation
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job Function: Helpdesk & Technical Support
Education Level: High School Diploma/GED (±11 years)
Work Remote: No