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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG Bilingual Technical Support in Saint John, New Brunswick

Bilingual Technical Support

Saint John, New Brunswick, Canada

Information Technology

Oct 18, 2019Post Date

19209243Requisition #

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CTG is looking for a Bilingual Technical Support position in Saint John, NB.

Position: Technical Support

Location: Saint John, NB

Compensation: $15.00 / hour.

Duration: On-going contract. Full time: 37.5 h/week

Hours: Monday- Friday Rotational 9am-9pm

Position Overview:

This position is responsible for the achievement of best in class Customer Satisfaction results and Remote Solutions Performance for a wide array of products and supported software solutions.

Provide technical support directly to Customers (Internal & External)

Detailed Requirements:

  • Provide an Excellent Customer Experience

  • Solve Customer Hardware, Software and Networking problems at first contact using multiple Systems and Software Tools

  • Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencing and Web Chat

  • Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary

  • Enable first visit resolution in the field by executing full problem diagnosis

  • Resolve issues on the first call and engage escalated groups as appropriate

  • Contribute to knowledge systems to enhance solutions provided to customers

  • Provide feedback on Policies and Procedures to continuously improve Customer experience

  • Maintain product knowledge

  • Meet and exceed performance targets

Qualifications:

  • Bilingual (French and/or Spanish) is an asset

  • 1-2 years of related experience preferred

  • Demonstrated Superior Customer Service Skills

  • Experience using Social Media technologies (Skype, Facetime, Google Duo)

  • Experience with Apple and Android devices to support video conferencing

  • Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP, VPN, Unix, MAC

  • Solid Problem-Solving Skills

  • Ability to communicate effectively – listening, written & verbal

  • Ability to deliver results independently and as a part of a team

  • Strong Organizational, Prioritization & Time Management Skills

  • Critical thinking and decision making

  • Ability to multitask effectively with attention to detail

  • High level of achievement and self-motivation

CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. Today, we provide comprehensive information, technology, and business solutions that address critical challenges for clients in high-growth industries in North America and Western Europe. Backed by a proven track record of reliable delivery, CTG fosters long-term client relationships and trust, which allows us to develop strategic insights that maximize client investments and competitive advantage. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Helpdesk & Technical Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No

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