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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG IT Support Analyst-Level 3 in Rochester, New York

IT Support Analyst-Level 3

Rochester, New York, United States


Information Technology

May 25, 2022Post Date

21204235Requisition #

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CTG has an immediate need for a Level 3 IT Support Analyst with experience providing advanced support for Helpdesk and desktop escalations for an ongoing position within the manufacturing industry.

Job Title:Level 3 IT Support Analyst

Duration: Ongoing

Job Type:Hourly Consultant

Location: Rochester, NY - Onsite

Work Hours: Monday-Friday typically 8am-5pm EST


This is an IT resource who can function independently. Technical analyst will support Windows / Mac OS, related apps, “End user computing” tools, and infrastructure products. Related daily activities as a level 2-3 analyst would consist of resolving issues and providing support for requests, projects, and enhancements.

TechOps PositionResponsibilities:

  • Technical analyst will provide advanced support for Desktop & Helpdesk escalations.

  • Technical analyst will provide back up support for Windows 7 and 10 image creation and software application support.

  • Desktop software deployment using EPM/ISM tools

  • Ownership of the self-serve software shelf which allows users to download generally available software to their desktops/laptops.

  • Support for providing temporary and permanent admin services to the user for their desktop/laptop.

  • Support for the Systems Management Services & tools - if no experience in EPM give us examples.

  • Overall management of the EPM tool.

Key Responsibilities Technical Skills:

  • Knowledge of client operating systems (Windows, iOS, Android).

  • Knowledge of application installations and interoperability.

  • Knowledge of complex computing environment and infrastructure.

  • Experience with certification and testing methodologies.

  • Experience with batch files, application scripting, queries, and report generation.

  • Experience with IT device security.

  • Experience with Windows imaging tools – sysprep, DISM, Imagex, Microsoft Deployment Toolkit.

  • Experience with Ivanti Unified Endpoint Manager (EPM) or industry equivalent tool set (example MS System Center).

  • Experience with Ivanti Service Manager (ISM) or industry equivalent tool set.

  • Knowledge of networking and client server fundamentals.

  • Enter, track, and resolve service calls with proper documentation.

  • Drive and/or participate in process improvement initiatives.

  • Adhere to standard operating processes and procedures.

  • Effective problem solving/troubleshooting skills.

  • Good judgment /analytical skills.

Additional Information:

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individualsMUST be able to work on a W2 Tax basis (no C2C or third party vendors!

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Helpdesk & Technical Support

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: Yes

  • Travel: No