Job Information
CTG 2nd Shift Workstation Technician in Rochester, Minnesota
CTG is seeking to fill a 2nd Shift Workstation Technician opening for our client in Rochester, MN.
Location: Rochester, MN
Duration: 12 months, potential for extension
Pay: $21 to $25/hr
Hours : 3 pm to 11:30 pm, M-F
Duties:
Collaborate with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
Ensure equipment is labeled according to specifications.
Research, verify, and document device specifications according to purchase orders and established standards.
Work with service and business units to relocate equipment as requested by departments.
Provide on-site installation, customer service, and technical support for installations and repairs based on department or individual customer requests.
Serve as a technical and equipment liaison in the field, collaborating with other support services (e.g., Help Desk, Applications, Materials Management).
Assist with end-user training, explaining basic concepts and procedures related to hardware and software requirements, scheduling, and break/fix options.
Maintain inventory of supplies and equipment necessary for installations or repair requests.
Collaborate with other IT Infrastructure areas to manage parts inventory.
Evaluate and process equipment according to IT security policies and guidelines.
May require overtime and on-call participation.
Skills:
Proficiency in software requirements, scheduling, and inventory management.
Strong customer service orientation.
Experience in help desk support and retail sales.
Ability to serve as a liaison between technical and non-technical personnel.
Familiarity with end-user training processes.
Experience:
Minimum of 2 years of professional customer service experience supporting PC, Macintosh, desktop computing hardware, and peripheral equipment.
Skills must include knowledge of operating systems, hardware configuration, and software installation.
Education:
- High School Diploma and 2 years of relevant experience; OR an Associate’s degree; OR two years of Technical School training in Computers, Technology, Electronics, or a related field.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact the Recruiter Krista Eckard at Krista.Eckard @ctg.com . Kindly forward this to any other interested parties. Thank you!
About CTG
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.