CTG Hardware Wiring Support Specialist / Food Sciences in Research Triangle Park, North Carolina

Title: Hardware Wiring Support Specialist / Food Sciences

Location: US-NC-Research Triangle Park

Job Number: 18206303

HACCP Technician/Technical Customer Support Specialist / Food Sciences

This position requires troubleshooting, installing the system, running the cables and wiring, etc.

CTG's premier global client located in Raleigh-Durham, NC has an immediate need for a Technical Customer Support Specialist / Food Sciences for a 12 month engagement to engage in digital transformation business development primarily within the Food Safety Industry, for our client's Environmental Science Team.

The primary responsibility will be to train and support on system installs, you may have 10-12 per week. You will be responsible for a national account for the area that you are assigned. If you are not traveling you will be working remotely from your home.

The ideal candidate for this position will be technically savvy as well as have an affinity for training and communicating with customers in a professional and timely manner. This role is best suited for a natural problem-solver who works well with minimal supervision.

Position Overview

The Technical Customer Support Specialist (TCSS) will work directly with new client organizations – primarily in the food safety industry – to ensure proper onsite implementation of the Remote Monitoring & Device Technologies.

The TCSS will oversee hardware installation, software set-up, and provide training directly to clients and support teams. Once each new system is operating smoothly, the TCSS continues to nurture each customer relationship by providing ongoing training and troubleshooting support, as well as follow-up site visits.

The TCSS will be the customer’s direct point-of-contact, and will coordinate operational service issues by working with various departments within the organization, and with the external network of Licensed Service Providers.

Additionally, the TCSS will complete site visit reports, and consistently provide customer feedback to management. The TCSS will make recommendations to management for improving customer satisfaction.

The TCRS will also participate in sales presentations and product demonstrations.

Education & Experience:

  • Undergraduate student pursuing BA/BS degree

  • Equivalent experience working in food processing, food safety, or food security will be considered

  • 1year of experience in troubleshooting and/or training

Desirable Qualifications:

  • Strong effective verbal, written, and interpersonal communication skills, with very strong presentation skills

  • Great “can do” attitude: a self-starter and self-learner that is capable of working with limited supervision

  • Service and results oriented with a strong desire to support customers and work as an extension of the sales team to support and close sales

  • Excellent organizational skills with the ability to multi-task, prioritize, and track many activities

  • Strong desire to lead and learn in the area of IoT, DaaS and Business Model Innovation

Other:

Pay Rate: $20.00 per hour

Duration: 12 Months

Travel: 60% - including air travel and by car

APPLY NOW for resume review to Holly Wilson at holly.wilson@ctg.com. Please reference job 18206303/B-2738 in the subject line. Referrals are greatly appreciated!!

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support