CTG CUSTOMER SUPPORT REPRESENTATIVE in Research Triangle Park, North Carolina


Location: US-NC-Research Triangle Park

Job Number: 18203420

CTG is seeking a Customer Support Representative for our premiere client in RTP, NC! This person will have the ability and drive to support and delight the client's customers, business partners and sales team with customer fulfillment support activities.

We offer either an hourly employment option or full salaried option with comprehensive benefits including medical, dental, vision, PTO, and 401K options.

Job Responsibilities:

  • Customer Master Records Management - Create, update, maintain and deactivate customer accounts

  • Order Management – Validate, determine source of supply, process, invoice and track customer purchase orders

  • Backlog management – Modify, cancel, track order delivery and secure proof of delivery where required

  • Returns – Calculate returns cap, approve return request, provide authorization, track and credit the return

  • Maintenance Contracts – Validate, activate, update, renew and invoice customer maintenance contracts

  • Install Base – Update and manage install base system

  • Managed Services – Validate, create revenue and cost budget, fund and run billing of professional service projects

  • Business Partner Support – Execute onboarding for new partners, disbursements, validate and execute claims and channel management marketing programs. Collect and publish sales in and sales out activity.

  • Dispute Handling – Work with Customer, Sales and A/R to solve disputes

  • Ensure compliance to all audit requirements and established processes

Required Skills:

  • Excellent communications (verbal, written)

  • Advanced Microsoft Excel knowledge and is able to work with large spreadsheets

  • Experience handling maintenance services contracts is preferred

  • Organizational and time management

  • High energy with capability and willingness to learn, apply process knowledge to “real” business requirements

  • Ability to multi-task and work under pressure

  • Teaming and ability to forge business relationships

Education and Experience requirements:

  • High School Diploma with applicable work experience

  • Proficiency with basic Microsoft Office

  • Formal/Advance degree and/or applicable work experience

  • Oracle / SAP experience preferred, not required

*Typical Monday - Friday, 8am-5pm work week but must have availability to work overtime as needed during month and quarter closes.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Customer Support