CTG CUSTOMER SERVICE REPRESENTATIVES in Research Triangle Park, North Carolina
Title: CUSTOMER SERVICE REPRESENTATIVES
Location: US-NC-Research Triangle Park
Job Number: 18203699
CTG is seeking a Customer Service Representative to work at their client's site in Raleigh, NC 27709. this is a 1 year contract position that has the potential to extend longer.
DEPARTMENT/TEAM DESCRIPTION -Customer Interaction Center is a multi channel customer care center answering inquires around crop protection products and marketing programs.
POSITION SUMMARY Ensure a high level of external customer satisfaction by providing program and customer specfic information for customers. Take the necessary initiative and, if necessary, risk to insure that information requests are addressed accurately, timely, and where possible, generate new / additional business opportunities. Record all inbound contacts to a tracking database with accuracy to report information upward to Business Units.
Provide outbound contact service to customers through integrated marketing campaigns that help product positioning, determine quality of services, and ensure optimum customer satisfaction.
Provide assistance to project management in support of Marketing and Sales initiatives.
Some college required, must include natural and applied science courses
Skill & Competency Requirements:
2 years of direct customer interaction
Working knowledge of Microsoft office program
Mastery of Outlook and Excel
Preferences/Plus to Have:
Experience in Agriculture or educational exposure to Agronomy, Botany or Ag sciences
Travel Requirements: none
This position is compensated at $20.00 per hour on a W2 hourly basis (no C2C or 1099's).
Apply below or send your resume to Holly Wilson at firstname.lastname@example.org. Please reference job 18203699/B-2417 in the subject line.
CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Customer Service