CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG Customer Satisfaction Analyst - Post Purchase in Research Triangle Park, North Carolina

Customer Satisfaction Analyst - Post Purchase

Research Triangle Park, North Carolina, United States

New

Information Technology

Oct 08, 2019Post Date

19209037Requisition #

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The Post Order Purchase Experience Analyst will be the liaison and work within the Post Sales Support Team responsible for driving a positive customer interaction and experience by analyzing order backlog data, categorizing actions, and providing follow up as needed.

Responsibilities:

  • Analyzing and quantifying order backlog data

  • Categorize actions and report to management

  • Provide direction and recommendations for the post-sales support team

  • Create and/or pull reporting and track progress daily

  • Communicate trends and opportunities for improvement within the post-sales support team

  • Work with content writer to create or update communication templates as needed

Professional Skills:

  • Must have Excel Skills with pivot table, VLOOKUP, and chart data

  • 3 years in supply chain or business analyst role

  • Must have a strong analytical background with experience in SAP

  • Must have strong leadership & persuasion skills

  • Must have cross functional leadership skills

  • Proficient with Windows Operating System and computer skills such as but not limited to: Accurate typing and word processing, sending emails, navigating the internet, and working within multiple systems and platforms interchangeably.

Preferred Qualifications:

  • An analytical and critical thinker with a drive for problem solving resourceful and creative

  • Listen to needs of our customers and offer solutions to get the job done the first time

  • Review and analyze transactions and inquiries to nurture customer relationships on every interaction

  • Deliver great customer service by responding to concerns regarding accounts in a fast paced, structured environment

  • Ability to learn/master quickly: ability to quickly retain and apply new information and to act upon feedback constructively.

  • Strong people skills and the ability to navigate difficult situations and stay calm under pressure

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Additional Information

  • Job Function: Data Science & Analysis

  • Education Level: Associate's Degree/College Diploma (±13 years)

  • Work Remote: No

  • Travel: No

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