CTG Jobs

CTG is seeking to fill a Digital Operations Analyst opening for our client in Rochester, MN.

Location: Remote

Duration: 6 months

Duties:

• Apply advanced systems and analytical thinking methodologies to identify and address complex operational challenges.

• Utilize operational analysis tools and techniques to evaluate processes and outcomes, providing strategic insights and recommendations.

• Extract and analyze data to support key clinical programs and high-level operational decisions.

• Support report outs of key metrics and KPIs.

• Leverage data to identify and implement operational and process improvement opportunities.

• Utilize design thinking processes to assess, improve and ensure the overall effectiveness of operational processes and solutions, ensuring a consistent and highly usable experience for product teams focused on business value delivery.

• Develop, document, implement and support knowledge management for comprehensive operational support strategies.

• Create and maintain advanced data metrics and dashboards to monitor key performance indicators, ensuring alignment with organizational and operational goals.

• Collaborate with product and operations leaders to coordinate and oversee the implementation of new products and operational processes.

• Work closely with IT, clinical practice, and other key stakeholders to ensure effective coordination and alignment.

• Serve as a key liaison between clinical practice, digital operations and product teams, ensuring clear and effective communication.

• Support product validation through end-to-end clinical and administrative workflow testing, including new services, features, and/or functionality launches.

• Conduct ongoing monitoring of patient, care team, and end-user feedback.

• Develop and execute cross-functional action plans to address and resolve identified issues.

• Analyze and monitor key performance indicators to optimize clinical service adoption and utilization from a strategic perspective.

• Develop and maintain high-level guidelines, procedures, and support documentation.

• Provide training and communication on program changes to ensure critical alignment with organizational goals.

• Support and oversee device configuration and logistics, ensuring they align with strategic initiatives.

• Provide training and communication on operational changes to ensure critical alignment with organizational goals.

• Analyze and monitor key performance indicators to optimize adoption and utilization from a strategic perspective.

• Process 3rd party purchase orders and invoices, monitor cost center charges, and complete comparative analysis of YTD spending vs planned budgets.

• Monitor and report on 3rd party compliance with service level agreements.

Required Skills & Experience:

• The ideal candidate will possess strong operational knowledge, analytical skills, process design expertise, and the ability to collaborate with various stakeholders to optimize clinical services and operational efficiencies.

• Understands business strategy and operational planning principles and applies with minimal guidance in project work (areas may include but not limited to: value proposition, mission/strategy, goals/objectives, technology assessments, funding, and management/administration).

• Operational knowledge and expertise working with product teams.

• Possesses the knowledge and demonstrated use of operational analysis methodologies and tools.

• Email campaign management

• Journey orchestration

• Saas

Required Experience:

• 2+ years of experience in an analyst role, with strong experience in operational analysis, process improvement, or product implementation.

Required Education:

• Bachelor’s Degree in business, engineering, statistics, healthcare, or a related field, and two (2)+ years of relevant analyst role experience. OR

• High School Diploma/GED and six (6)+ years of relevant experience.

Additional Skills:

• Process design

• Value proposition

• Operations

• Liaison

• Portfolio management

• Service level agreements

• Knowledge management

• Product implementation

• Clinical programs

• Documentation

• Process improvement

• Workflow

• Deployment

• Invoices

• Statistics

• Operational support

• Metrics

• Purchase orders

• Budgets

• Logistics

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at 626-298-9871 or dallas.becerra@ctg.com . Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $50.00/hour to $60.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefits package is also offered.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.