CTG Storage Training Content Developer in Raleigh, North Carolina
Title: Storage Training Content Developer
Job Number: 19205806
CTG is hiring a Storage Training Content Developer for our global IT client in RTP, NC! The scope of work for this position covers design and development of technical training content on our client's Systems Storage products using instructional design methodologies. In this role, you would attend conference calls set up by the Content (Project) Manager to report on status for each content development project (which would be related to client's storage products) and develop/draft outlines of basic learning tasks flows. They develop draft technical content including step-by-step product configurations and build out the learning content to step students through use of the particular product or feature (depending on the specific development project objectives). They initiate calls and email exchanges with other Technical Training team members or technical subject-matter experts across the broader development community to obtain their help and guidance on course content, delivery environment challenges, and other technical issues. They initiate review processes with all development project stakeholders by sending emails, updating statuses and documentation on the client's internal web portals. Review the client's internal technical web sites to stay up- to-date on the client's Systems group's current storage software and hardware portfolio. The person in this role needs to have a deep technical knowledge of the client's Systems storage products for which they develop training content. This requires strong communications skills with all technical product experts in other functional areas, such as Product Development. Content development requires strong knowledge of a suite of applications including PowerPoint, Word, Captivate and Moodle.
Attend conference calls set up by the Content project manager(which would be related to the client's cloud computing, networking, or storage products)
Develop/draft PowerPoint chart decks outlining basic tasks flows required to use [product or feature x - depending on current development project]
Develop draft technical content including step-by- step product configurations
Build out PowerPoint chart decks to step students through use of [product or feature x - depending on current development project]
Initiate review process with all development project stakeholders by sending emails, updating statuses and documentation on the client's internal web portals
Review the client's internal technical web sites to stay up-to-date on the client's storage technology solutions.
Develop, maintain, and update lab environment designs to ensure on-schedule training course completion and availability to students
Create lab exercises to allow students to apply the knowledge gained through lecture material in a controlled hands on environment.
Initiate calls and email exchanges with other Technical Training team members or technical subject- matter experts across the broader development community to obtain their help and guidance on course content, delivery environment challenges, and other technical issues
Review the client's internal technical web sites to stay up-to-date on the client's Systems group's current software and hardware portfolio
Desired product knowledge in one or more of the following areas;
IBM Flash Systems
IBM Storwize V7000
IBM Spectrum Virtualize
IBM SAN Volume Controller (SVC)
Adobe FrameMaker is a document processor designed for writing and editing large or complex documents, including structured documents.
Adobe Captivate is an authoring tool that is used for creating elearning content such as software demonstrations, software simulations, branched scenarios, and randomized quizzes in Small Web Formats.
Moodle (acronym for modular object-oriented dynamic learning environment) is a open-source learning management system (LMS). Moodle is used for creation of digital learning projects.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Training & Course Development