CTG Bi-Lingual Telesales Associate in Phoenix, Arizona
Title: Bi-Lingual Telesales Associate
Job Number: 18206283
Our client has an immediate opening for a Bi-Lingual Telesales Associate for a 3 month contract assignment in Phoenix, AZ.
Position: Bi-Lingual Telesales Associate (English/Spanish)
Location: Phoenix, AZ
Compensation: English $12.15 English/Spanish $12.65
Duration: 3 month contract
For immediate consideration, please email me at firstname.lastname@example.org or call me at 507-438-3943.
Essential job functions:
Receive inbound sales calls from interested prospects
Respond to telephone inquiries using standard scripts and procedures
Gather information, research/resolve inquiries and logs customer calls
Communicate appropriate enrollment option
Inform customers about services available and assesses customer needs
Make Outbound Sales calls to potential prospects (cold calls)
Query callers to gather information by inquiring about potential product/service needs
Communicate appropriate options focused on identified caller needs
Use a computerized system to gather information, building caller profiles and log call activity
Schedule work to ensures accurate phone coverage; monitor priority of calls and shift escalated calls to assure resolution to problems
Prepare standard reports to track workload, response time and quality of input
Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness the sales process, application process in a team environment
Ability to work on assignments that are semi-routine in nature, but recognize the need for occasional deviation from accepted practice including Sales Support work and the Ability to follow established procedures on routine work, requires instructions only on new assignments
Ability to conduct inbound and outbound calls in a sales capacity providing informed and accurate product/service information using standard scripts and procedures to facilitate sales activity
Bilingual - Fluent in Spanish and English is not required but is preferred
Outgoing, upbeat and a positive attitude with excellent listening skills is ideally the best fit for this position.
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
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