CTG Bi-Lingual Telesales Associate in Phoenix, Arizona

Title: Bi-Lingual Telesales Associate

Location: US-AZ-Phoenix

Job Number: 18206283

Our client has an immediate opening for a Bi-Lingual Telesales Associate for a 3 month contract assignment in Phoenix, AZ.

Position: Bi-Lingual Telesales Associate (English/Spanish)

Location: Phoenix, AZ

Compensation: English $12.15 English/Spanish $12.65

Duration: 3 month contract

For immediate consideration, please email me at brenda.martin@ctg.com or call me at 507-438-3943.

Essential job functions:

  • Receive inbound sales calls from interested prospects

  • Respond to telephone inquiries using standard scripts and procedures

  • Gather information, research/resolve inquiries and logs customer calls

  • Communicate appropriate enrollment option

  • Inform customers about services available and assesses customer needs

  • Make Outbound Sales calls to potential prospects (cold calls)

  • Query callers to gather information by inquiring about potential product/service needs

  • Communicate appropriate options focused on identified caller needs

  • Use a computerized system to gather information, building caller profiles and log call activity

  • Schedule work to ensures accurate phone coverage; monitor priority of calls and shift escalated calls to assure resolution to problems

  • Prepare standard reports to track workload, response time and quality of input

  • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness the sales process, application process in a team environment

Skills:

  • Ability to work on assignments that are semi-routine in nature, but recognize the need for occasional deviation from accepted practice including Sales Support work and the Ability to follow established procedures on routine work, requires instructions only on new assignments

  • Ability to conduct inbound and outbound calls in a sales capacity providing informed and accurate product/service information using standard scripts and procedures to facilitate sales activity

  • Bilingual - Fluent in Spanish and English is not required but is preferred

  • Outgoing, upbeat and a positive attitude with excellent listening skills is ideally the best fit for this position.

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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