CTG Bi-Lingual Spanish/English PC Technical Helpdesk Associate in Phoenix, Arizona

Title: Bi-Lingual Spanish/English PC Technical Helpdesk Associate

Location: US-AZ-Phoenix

Job Number: 18203452

Our client in Phoenix, AZ has an immediate opening for 2 Bi-Lingual Spanish/English PC Technical Helpdesk Associates for a 2 month contract assignment.

Position: 2 Bi-Lingual Spanish/English PC Technical Helpdesk Associates

Location: Phoenix, AZ

Duration: 2 month contract

Compensation: $16.00/hr (No PTO)

If interested, please respond to me at brenda.martin@ctg.com or by calling 507-438-3943.

Essential job functions:

Fluent Spanish is a requirement

Candidates who are available from 6AM to 6PM

Respond to requests for technical assistance via phone and electronically

Diagnose and resolve technical hardware and software issues

Research questions using available information resources

Advise user on appropriate action

Follow standard help desk procedures

Log all help desk interactions

Redirect problems to correct resource

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Prepare weekly activity reports

Inform management of recurring problems

Stay current with system information, changes and updates

Additional Requirements, Skills and Qualifications:

Fluent Spanish is required

Working knowledge of fundamental operations of relevant software, hardware and other equipment specifically mobile applications on Android and iOS

Knowledge and experience of customer service practices

Related experience and training in troubleshooting and providing help desk support

Problem-solving

Problem analysis

Thorough understanding of mobile applications and their operating systems (iOS and Android)

Oral and written communication skills

Learning skills

Customer service orientation

Adaptability

Team interaction

Attention to detail

Stress tolerance

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Helpdesk & Technical Support