CTG Bi-Lingual Spanish/English PC Technical Helpdesk Associate in Phoenix, Arizona
Title: Bi-Lingual Spanish/English PC Technical Helpdesk Associate
Job Number: 18203452
Our client in Phoenix, AZ has an immediate opening for 2 Bi-Lingual Spanish/English PC Technical Helpdesk Associates for a 2 month contract assignment.
Position: 2 Bi-Lingual Spanish/English PC Technical Helpdesk Associates
Location: Phoenix, AZ
Duration: 2 month contract
Compensation: $16.00/hr (No PTO)
If interested, please respond to me at firstname.lastname@example.org or by calling 507-438-3943.
Essential job functions:
Fluent Spanish is a requirement
Candidates who are available from 6AM to 6PM
Respond to requests for technical assistance via phone and electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare weekly activity reports
Inform management of recurring problems
Stay current with system information, changes and updates
Additional Requirements, Skills and Qualifications:
Fluent Spanish is required
Working knowledge of fundamental operations of relevant software, hardware and other equipment specifically mobile applications on Android and iOS
Knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support
Thorough understanding of mobile applications and their operating systems (iOS and Android)
Oral and written communication skills
Customer service orientation
Attention to detail
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.
CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Helpdesk & Technical Support