CTG Technical Business Analyst in Painted Post, New York
Technical Business Analyst
Painted Post, New York, United States
1 additional location
Charlotte, North Carolina, United States
Sep 10, 2019Post Date
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Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!
Location:Corning, NY OR Charlotte, NC
Job Title:Technical Business Analyst
Hours:8 AM- 5 PM (Occasional off hours required)
We are looking for an experienced Business Analyst to facilitate project planning and execution, including new tools and service delivery so that IT provides excellent service to our business partners. You will be working with IT Service Owners and Managed Services Providers to implement projects, processes and tools.
Assist project shaping, risk profiling, estimating and drafting of business case/ROI
Facilitate discovery sessions with all levels of the organization - from Subject Matter Experts (SMEs) and various Service Owners up to “C” suite leadership
Identify, categorize and maintain business and technical requirements
Review information and trends to ensure outcomes achieve desired results
Conduct maturity assessments which highlight areas of improvement or concerns
Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
Identify issues and risks
Communicate, liaise and contribute to organizational change management with various departments– verbally and/or through written documentation
Identify root cause of problems discovered during requirements mapping
Maintain a product backlog of all problems, improvements or needed adjustments that require further actions
Communicate status showing progress towards defined goals and tasks, as well as to highlight discovered opportunities
Education and Experience Requirements:
Bachelors in Business Management, Information Technology, Financial Management or similar relevant field
Strong experience designing and implementing IT services in large scale enterprise environments
2+ years' experience in defining, updating, deploying and managing IT Service Management (ITSM) processes, roles and technology to support ITSM practices
Able to work occasional off hours to support business needs
2+ years working experience as a Business Process Analyst
Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, implementing SLAs and services
Excellent interpersonal, communication, collaboration and documentation skill
Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques
Strong experience in the use of Visio or similar tool
Proficient with Microsoft Office (Word, PowerPoint, Excel)
Experience developing business cases and estimates including chargeback and TCO
Five (5) plus years working experience as a Business Process Analyst
Five (5) plus years' experience in defining, updating, deploying and managing ITSM processes, roles and technology to support ITSM practices for Fortune 500 organizations
Experience with ServiceNow
Experience with Technology Business Management (TBM)
Experience with Prosci or similar change management methodology
Experience with Agile methodology and Systems Development Life Cycle (SDLC)
ITIL foundation certification
PMI Professional in Business Analysis (PMI-PBA)®
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
All individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!
Candidates must currently reside in USA or Canada
CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations firstname.lastname@example.org.
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job Function: Business Analysis
Education Level: Bachelor's Degree (±16 years)
Work Remote: No