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With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG Technical Business Analyst in Painted Post, New York

Technical Business Analyst

Painted Post, New York, United States

New Hot

1 additional location

Charlotte, North Carolina, United States

Information Technology

Sep 10, 2019Post Date

19208479Requisition #

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Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Duration:12+ months

Location:Corning, NY OR Charlotte, NC

Job Title:Technical Business Analyst

Hours:8 AM- 5 PM (Occasional off hours required)

Position Description:

We are looking for an experienced Business Analyst to facilitate project planning and execution, including new tools and service delivery so that IT provides excellent service to our business partners. You will be working with IT Service Owners and Managed Services Providers to implement projects, processes and tools.

  • Assist project shaping, risk profiling, estimating and drafting of business case/ROI

  • Facilitate discovery sessions with all levels of the organization - from Subject Matter Experts (SMEs) and various Service Owners up to “C” suite leadership

  • Identify, categorize and maintain business and technical requirements

  • Review information and trends to ensure outcomes achieve desired results

  • Conduct maturity assessments which highlight areas of improvement or concerns

  • Create process documentation/workflows, knowledge articles and self-service guidance for IT Services

  • Identify issues and risks

  • Communicate, liaise and contribute to organizational change management with various departments– verbally and/or through written documentation

  • Identify root cause of problems discovered during requirements mapping

  • Maintain a product backlog of all problems, improvements or needed adjustments that require further actions

  • Communicate status showing progress towards defined goals and tasks, as well as to highlight discovered opportunities

Education and Experience Requirements:

  • Bachelors in Business Management, Information Technology, Financial Management or similar relevant field

  • Strong experience designing and implementing IT services in large scale enterprise environments

  • 2+ years' experience in defining, updating, deploying and managing IT Service Management (ITSM) processes, roles and technology to support ITSM practices

  • Able to work occasional off hours to support business needs

  • 2+ years working experience as a Business Process Analyst

  • Strong skills with building workflow diagrams, communication flows, ITSM models and prototypes, implementing SLAs and services

  • Excellent interpersonal, communication, collaboration and documentation skill

  • Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques

  • Strong experience in the use of Visio or similar tool

  • Proficient with Microsoft Office (Word, PowerPoint, Excel)

Desired Skills:

  • Experience developing business cases and estimates including chargeback and TCO

  • Five (5) plus years working experience as a Business Process Analyst

  • Five (5) plus years' experience in defining, updating, deploying and managing ITSM processes, roles and technology to support ITSM practices for Fortune 500 organizations

  • Experience with ServiceNow

  • Experience with Technology Business Management (TBM)

  • Experience with Prosci or similar change management methodology

  • Experience with Agile methodology and Systems Development Life Cycle (SDLC)

  • ITIL foundation certification

  • PMI Professional in Business Analysis (PMI-PBA)®

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations tocaitlin.waggoner@ctg.com.

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Additional Information

  • Job Function: Business Analysis

  • Education Level: Bachelor's Degree (±16 years)

  • Work Remote: No

  • Travel: No