CTG IT Service Delivery Analyst in Painted Post, New York

Title: IT Service Delivery Analyst

Location: US-NY-Painted Post

Job Number: 18205124

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

 

Duration: 12 months ongoing with probable extension or possible direct hire

Location: Painted Post, NY

Job Title: IT Service Delivery Analyst

Work Hours: Monday-Friday 8:00am-5:00pm

Pay Rates: Based on experience

 

Day to Day Responsibilities:

  • Review and monitor service performance to vendor contract including maintenance of business activities, improvement activities, feedback (This will be the primary function of the role)

  • Function as initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement.

  • Proactively ensure service continuity and improvement through the review of partner improvement plans, the use of Problem Management, quality tools, and report on your activities.

  • Actively participate in major incident service restoration and problem management activities by leveraging technical knowledge of systems supported; Drive/document improvements utilizing Problem Management, Quality, SWAT, Technical roundtables and other service improvement tools (will be on call in the event of major incidents)

  • Actively participate in daily change management meetings and activities – Apply technical experience and knowledge of systems supported to review and advise on change requests impacting production environments. Review communications plans, test plans, and communicate as necessary.

  • Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation

  • Use technical knowledge and communication skills to lead major incident service restoration and problem management activities; Drive/document improvements utilizing Problem Management, Quality, SWAT, Technical roundtables or other service improvement tools

Required Skills and Experience:

  • Requires a 2 year degree and a minimum of 2 years of business experience supporting two or more of the following: Active Directory (in a large environment), Backup experience (with Backup Exec, Avamar, or Networker), Linux/Unix, Server knowledge (Windows 2008/2012/2016 Virtual machines, and file shares), and Server Storage.

  • Vendor management and partnership experience

  • Comfortable working across cultures

  • Background in data analysis and Managing and measuring work

  • ITIL experience, familiar with ITIL terms

  • Microsoft Office experience focusing on the data analysis

  • ServiceNow experience is a plus, or similar Help Desk ticketing software

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Amanda.Dianetti@ctg.com

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Application Management & Support