CTG IT Customer Support Representative in Painted Post, New York

Title: IT Customer Support Representative

Location: US-NY-Painted Post

Job Number: 18201852

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 10 years! Apply with CTG for this exciting opportunity!

Project Duration: Consulting Position, 12 months with possibility of extension

Project Location: Painted Post, NY

Job Title: IT Customer Support Representative

Work Hours: 6AM - 3PM Monday – Friday


The IT Customer Support Representative will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware and infrastructure via a contact center based in the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts. The IT Customer Support Representative will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

Daily tasks include (but are not limited to):

  • Active Directory Administration

  • Configuration & distribution of corporate mobile devices

  • Microsoft Exchange Server support & administration

  • Troubleshooting Cisco VPN clients

  • Facilitating Citrix connectivity

  • Remediating Symantec Endpoint Protection

  • Dameware remote connection/utilization

  • Altiris Deployment server utilization

  • Asset management skills

  • Internet Explorer and various browser(s) support

  • Installation/configuration of various Adobe products

  • Account migrations (within & cross-domain)

  • Printer/driver troubleshooting & installation

  • ServiceNow utilization

  • Cisco WebEx service support

  • Box user administration

Educational and Experience Requirements:

  • High School Diploma, 2 year degree preferred

  • Strong technical skills and customer service skills

  • Excellent communication skills, and the ability to multitask.

Additional Information

  • No third party resumes will be accepted

  • Drug testing and/or other employment-related inquiries may be conducted

  • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

  • Candidates must currently reside in USA or Canada

  • CTG is an Equal Employment Opportunity employer

  • CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Rachel.Bruso@ctg.com


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Customer Support