CTG Technical Helpdesk Coordinator in Orange, California

Title: Technical Helpdesk Coordinator

Location: US-CA-Orange

Job Number: 18209929

Our client in Orange, CA has an immediate opening for a Technical Helpdesk Coordinator for a long term contract assignment.

W2 candidates only!!

Compensation: $23.48/hr ( Sorry no PTO or Holiday pay while on contract)

Please submit an updated resume

Essential job functions:

  • The Help Desk Coordinator will support the City’s help desk activities and report to the IT Manager.

  • Core activities for the Coordinator will include: answering the phone and email for incoming calls, opening service tickets and routing calls per department procedure.

  • Responsible for daily help desk functions, addressing all incoming support requests via email, phone and web-site

  • Help desk coordinator accepts and prioritizes computer help requests and assigns the tasks to the appropriate technicians on the staff.

  • He or she monitors these tasks until they are completed and might have to assign them to new technicians or specialists if they are especially problematic or urgent.

  • The coordinator must keep those who made the request and others within the organization apprised of the status of the work and any solutions that are being undertaken.

  • After receiving the request, a help desk coordinator enters the work order into a tracking system, where he or she assigns it to a technician and tracks the status.

  • The coordinator must also assign a priority level to each task to help the technicians determine which tasks are the most urgent. If the technician assigned to the task is unable to resolve the issue, the coordinator upgrades the job status to a higher priority level and has a specialist address it.

  • Help desk coordinators interact with a wide variety of people within the organization they serve.

  • Assists in constantly improving processes and procedures as it relates to client support.

Additional Requirements, Skills and Qualifications:

  • 3 years proven office experience

  • Pleasant phone voice and demeanor

  • Must have exceptional organizational skills

  • Knowledge of Microsoft Office, including but not limited to Outlook, Word, and Excel

  • Ability to work with limited direction

  • Client service attitude with excellent interaction skills

  • Strong client and team interaction focusing on:

  • Communication

  • Problem Solving

  • Excellent verbal and written communication skills

  • Detail oriented

  • Ability to multi-task in a fast paced office environment

Qualifications:

CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT