CTG Jobs

With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

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CTG Service Associate in ON, California

Title: Service Associate

Location: CA-ON-Mississauga

Job Number: 19206344

CTG is currently recruiting for a Service Associate position in Mississauga, ON.

Position: Service Associate

Location: Mississauga, ON

Compensation: $ 14.00 / hour.

Duration: On-going contract. Full time: 37.5 h/week

Hours: Monday-Friday 8:30 AM - PM (7.5h/day)

If interested, please send your updated CV in WORD format to: youri.zakharov@ctg.com

POSITION CONCEPT: This position works as part of the service delivery team that is aligned to one or more customers. He/she will have a focus on the following:

  • Delivery of service that meets the Service Level Agreements and delights the customer

  • Supporting the achievement of productivity improvements

  • Contributing to service transformation and business growth

SCOPE:

MAILROOM DISTRIBUTION and RECEPTION COVERAGE The work undertaken by the role holder is completed in line with the Service Level Agreements and Statements of Work relevant for the customer. A high level overview of the major responsibilities for each level is as follows: Tier 2 - Mail inserters, complex document finishing, basic digital print (black & white/colour), equipment care, client facing reception, records management, inventory management

ESSENTIAL DUTIES:

The following describes the main job duties by work area for the XS Account Associate Tier 2 Profile. Duties for a specific role may include - but are not limited to - these duties. Specific roles may also include duties from other tiers as a portion of their duties.

General

  • Ensure customer issues and escalations are resolved or further escalated as appropriate

  • Conduct quality checks on own work to ensure accuracy and required output is to standards

  • Adhere to all safety procedures

  • Perform backfill duties for absent co-workers

  • Perform other duties as assigned by Manager Mail

  • Prepare charge-back reporting for postage, courier, etc.

  • Use of software to update or maintain mailing addresses. Provide mailing address clean-up (may include use of mail cleansing software)

Mail Insertion

  • Set up and operate high-level mail equipment such as: mail inserters, sorters and finishing equipment in an automated high speed / high volume environment Forklift

  • Liaison with clients advising on available services and negotiation of turnaround times for service requests Printing and Finishing

  • Perform basic digital print production

  • Clean and maintain finishing equipment to ensure optimal use

  • Order and replenish consumables, forms inventory and other supplies items as required Reception

  • 1st point of contact for client’s customers

  • Professionally greet and direct visitors adhering to security / badge requirements

Administration

  • Complete and maintain all logs and reports including month-end reports

  • Input Meridian (billing system) requisitions

  • Order and replenish consumables, forms inventory and other supplies items as required.

  • Organize business travel (flights, hotels, rental cars) for the customers Continuous Improvement

  • Support site continuous improvement programs including 5S, a site efficiency methodology

REQUIRED SKILLS:

  • Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Able to listen and communicate effectively

  • Able to read, write and follow basic English instructions

  • Ability to lift and move up to 50 pounds

  • Basic math skills (add, multiply, divide)

  • Basic computer skills (keyboard, mouse functions)

  • Excellent communication and Customer service skills

  • Possess a valid driver’s license (as required)

  • Reliable, dependable transportation (as required)

  • Effective organizational skills

  • Mechanical trouble-shooting and repair skills

  • Vocational or technical certificate in computer / network skills

EDUCATION

  • GED / High School Diploma or equivalent certification

  • Health and safety certification (WHMIS)

EXPERIENCE

  • Experience in customer facing role / customer service role (1-2 years’ experience)

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.


CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Job: Information Technology

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