With over 45 years of experience, CTG excels at providing exceptional career opportunities for IT professionals in higher-growth industries.

CTG Print Operator Oakville in ON, California

Title: Print Operator Oakville

Location: CA-ON-Oakville

Job Number: 19201460

CTG is currently recruiting for a Customer Service Support (Print) in Oakville, Ontario.

Role Overview:

This position works as part of the service delivery team that is aligned to one or more customers. The role holder is responsible to provide outstanding service in a timely manner to the clients.


  • Experience in customer facing role / customer service role (2-3 years’ experience)

  • Operation of PC Applications in a networked environment Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Able to listen and communicate effectively

  • Must be able to read, write and follow basic English instructions

  • Ability to lift and move up to 50 pounds

  • Basic math skills (add, multiply, divide)

  • Basic computer skills (keyboard, mouse functions)

  • Excellent communication and Customer service skills, organization skills

  • Read and comprehend technical trouble shooting (fault codes, image quality) procedures

  • Possess a valid driver’s license (as required)

  • Reliable, dependable transportation (as required)

  • Effective organizational skills

  • Mechanical trouble-shooting and repair skills

Key Responsibilities:

  • Ensure customer issues and escalations are resolved or further escalated as appropriate

  • Coordinate the print job intake process, prioritizing and assigning jobs

  • Operate production printers and copiers, configure settings, manage job queues, process files, print jobs, scan materials and select appropriate output formats per client requirements

  • Retrieve, re-purpose and re-print archived documents

  • Track and archive digital client jobs as required for re-printing

  • Use functions such as: multi-up, booklet making

  • Perform basic pre-flight checking and error correction of files

  • Validate or adjust the layout and imposition of files

  • Monitors daily operations to ensure contract requirements are met - Keeps abreast of major situations affecting service to the customer and ensures all aspects of customer satisfaction.

  • Carry out first level repair of printer fleet utilizing basic technical and/or electrical skills, escalating in accordance with agreed procedures for next level maintenance and technical support


  • High School Diploma or equivalent certification


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.

CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Job: Information Technology