CTG Customer Support in ON, California

Title: Customer Support

Location: CA-ON-Oakville

Job Number: 18203999

CTG is currently Recruiting for a Customer Support Specialist position in Oakville, ON.

Position: Customer Support Specialist

Location: Oakville, ON

Duration: Long-term contract

Hours: Monday-Thursday: Must be available to work between the hours of 8AM – 6PM,

Friday: 8AM-5PM (37.5 h/week). Summer: Monday-Friday: 8AM – 4PM.

Compensation: $ 17.50 / hour

This position will provide outstanding customer support to a print center. No print skills needed, we will train. We are looking for a motivated and dedicated candidate who is willing to learn.

Must be able to work in Brampton, ON on occasion

There is a cost for Parking at Oakville Site-$55 dollars for 15 days (3 weeks).

Digital production process operation, high volume / complex black & white and colour output.

Duties for a specific role may include - but are not limited to - these duties. Specific roles may also include duties from other tiers as a portion of their duties.


  • Ensure customer issues and escalations are resolved or further escalated as


  • Conduct quality checks on own work to ensure accuracy and required output is to


  • Adhere to all safety procedures;

  • Perform backfill duties for absent co-workers;

  • Perform other duties as assigned by Manager Print Production;

  • Set up, operate and maintain networked digital colour production printing system and

front end colour servers configure job processing settings, manager job queues,

process files and print jobs;

  • Convert digital files to formats such as PDF, TIFF, PostScript, XML, etc. for import

into document management systems;

  • Troubleshoot complex PDL, PDF and variable data workflow issues such as trapping,

overprinting and performance optimization;

  • Merge variable data in to standard formats;

  • Perform quality checks on equipment utilized, diagnose and correct performance and

image quality problems per operator maintenance procedures;

  • Evaluate output and make adjustments to obtain a desired level of image quality;

  • Obtain updated drivers as required;

  • Perform colour server file maintenance and job tracking (press schedules);

  • Record meter reads, process production forms and maintain records.


  • Complete and maintain all logs and reports including month-end reports;

  • Input Meridian (billing system) requisitions;

  • Order and replenish consumables, forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumables and specific stock to support client print job requirements.


  • Proven ability to work under pressure handling multiple tasks to ensure timely

completion of all activities;

  • Able to listen and communicate effectively;

  • Able to read, write and follow basic English instructions;

  • Ability to lift and move up to 50 pounds;

  • Basic math skills (add, multiply, divide);

  • Basic computer skills (keyboard, mouse functions);

  • Excellent communication and customer service skills;

  • Effective organizational skills;

  • Intermediate or advanced mechanical abilities and motor skills.


  • College / Technical School Certificate or equivalent experience (3-5 years).

  • Health and safety certification (WHMIS).


  • Experience in customer facing role / customer service role (3-5 years’ experience).

  • Service or Document management industry work experience operating high volume,

networked systems. (not required, will train)

  • Knowledge of and working skills with principles of colour theory, colour calibration

process and instruments

  • Knowledge of substrates and their limitations and characteristics.

  • Knowledge of or experience with variable information workflows.

  • Operation of PC Applications in a networked environment.

Client required back check if offered the position.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.

CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Job: Technology & Healthcare IT