CTG Account Associate in NS, California

Title: Account Associate

Location: CA-NS-Dartmouth

Job Number: 19201463

CTG is currently recruiting for an Account Associate position in Dartmouth, NS.

Position: Account Associate

Location: Dartmouth, NS

Compensation: $ 18.00 / hour

Duration: On-going contract. Full time: 37.5 h/week

Hours: Monday-Friday: 8:30 AM - 5 PM (7.5h/day)

If interested, please send your CBV in WORD format to : youri.zakharov@ctg.com


This position works as part of the service delivery team that is aligned to one or more customers.

He/she will have a focus on the following:

  • Delivery of service that meets the Service Level Agreements and delights the


  • Supporting the achievement of productivity improvements

  • Contributing to service transformation and business growth


The work undertaken by the role holder is completed in line with the Service Level Agreements and Statements of Work relevant for the

customer. Overview of Tier Responsibilities These positions will have primary

or secondary responsibility in any of the services within their tier. They will

be responsible for delivering high standards of quality service. A high level

overview of the major responsibilities for each level is as follows: Tier 3 -

High volume print production digital devices (black & white / colour),

complex equipment care


The following describes the main job duties by work area for the XS Account Associate Tier 3 Profile. Duties for a specific role may include - but are not limited to - these duties. Specific roles may also include duties from other tiers as a portion of their duties.


  • Ensure customer issues and escalations are resolved or further escalated as


  • Conduct quality checks on own work to ensure accuracy and required output is to


  • Adhere to all safety procedures

  • Perform backfill duties for absent coworkers

  • Perform other duties as assigned by Manager

  • Coordinate the print job intake process, prioritizing and assigning jobs

Print Production

  • Coordinate the print job intake process, prioritizing and assigning jobs

  • Operate production printers and copiers, configure settings, manage job queues,

    process files, print jobs, scan materials and select appropriate output formats per

    client requirements

  • Retrieve, re-purpose and re-print archived documents

  • Track and archive digital client jobs as required for re-printing

  • Use functions such as: multi-up, booklet making

  • Perform basic pre-flight checking and error correction of files

  • Validate or adjust the layout and imposition of files

  • Maintain colour matching to client standards or requirements

  • Perform colour calibration using densitometers and perform colour adjustments

  • Prioritize, schedule and execute document workflow process activities (prepress to


  • Record meter reads, process production forms and maintain records

Equipment Care

  • Load print drivers for clients / Enter IP addresses, user access levels

  • Maintain log of all activities including on-site parts inventory for fleet equipment

  • Carry out first level repair utilizing basic technical and/or electrical skills, escalating in

    accordance with agreed procedures for next level maintenance and technical support

    on client fleet equipment

  • Interface with the Company and third party customer service organizations to

    collaboratively ensure high levels of customer satisfaction


  • Complete and maintain all logs and reports including month-end reports

  • Input Meridian (billing system) requisitions

  • Order and replenish consumables, forms inventory and other supplies items as required. May include monitoring and managing inventory of production printer consumables and specific stock to support client print job requirements

Front Counter

  • Support site continuous improvement programs including 5S, a site efficiency methodology


  • Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Able to listen and communicate effectively

  • Able to read, write and follow basic English instructions

  • Ability to lift and move up to 50 pounds

  • Basic math skills (add, multiply, divide)

  • Basic computer skills (keyboard, mouse functions)

  • Excellent communication and Customer service skills

  • Effective organizational skills

  • Read and comprehend technical trouble shooting (fault codes, image quality) procedures

  • Service or Document management industry work experience operating high volume, networked systems

  • Knowledge of and working skills with principles of colour theory, colour calibration process and instruments


  • GED, High School Diploma or equivalent certification

  • Health and safety certification (WHMIS)


  • Experience in customer facing role / customer service role (2-3 years’ experience)

  • Operation of PC Applications in a networked environment


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.

CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Job: Technology & Healthcare IT