Location: US-NY-New York

Job Number: 18212394

CTG is currently assisting one of its premiere clients in staffing a NAO Services Delivery - GDO - Print Production Level 4 in New York, NY 10006.

Position: NAO Services Delivery - GDO - Print Production Level 4

Location: New York, NY 10006

Duration: 12 months

Compensation: $18.89 / hourly

For immediate consideration, please email me at Hailey.Wolff@ctg.com or call me at 585.325.4220 x5618.

Essential job functions:

• Possesses skills and competencies to deliver contracted customer requirements (document assembly and finishing)

• Ability to lift and move up to 50 pounds

• Point of contact to receive, review and electronically log customer jobs

• Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)

• Operate office equipment (printer, copier, fax)

• Apply asset tags to office equipment and update database

• Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary

• Process forms and update information using a PC

• Maintain appropriate supply inventory, distribute supplies as required

• Problem solve issues to complete production, delivery, and output requirements

• Perform basic quality inspection before, during and after output of each production run

• Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided

• Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications

• Operate high volume printers and copiers

• Estimate, schedule and track incoming production jobs

• Optimize document design for quality and reproduction

• Inspect files for problem areas, including fonts, image resolution and image registration

• Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution

• Integrate variable data files into printed format using templates provided

• Interface with customer to optimize document design for quality and reproduction utilizing web design and applications such as Quark© , Pagemark©, Adobe, etc.

• Modify document layouts and impositions to achieve desired finished results

• Re-engineer documents to migrate from offset to digital for printing

• Apply color management, color correction, trapping and image editing

• Perform network system administration or web design

• Operate high volume folding and inserting mail equipment

• File/document conversion (utilizing standard software)

• Stage, assemble and maintain inventory for pull and pack (basic fulfillment) of packaged materials

• Maintain reporting logs and information for billing

• Track and store jobs as customer requires for reuse at a future date, including file back-up

• Perform minimal training to customer end-users on equipment

• Engage services from Xerox and/or non-Xerox third party vendors to support purchase of customer supplies and services as required

• Develops and/or writes procedures

Additional Requirements, Skills and Qualifications:

• Ability to demonstrate computer skills Functional knowledge of PC (keyboard functions, mouse, etc.)

• Ability to demonstrate Advanced use of: MS office (Word, Excel, PowerPoint), Web / Internet / Intranet

• Demonstrate ability to use / locate / configure devices (drives, files, and printers) attached to network

• Able to demonstrate proficiency with desktop publishing graphics / illustration software

• Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry

• Able to demonstrate the ability use internet explorer for web browsing , send documents to preconfigured printer

• Able to demonstrate basic math skills (division, multiplication, percentages)

• Business maturity and professionalism


• Experience in a Customer Service environment (minimum 1 year)

• Documented- Certification may be required. (i.e. Network, Java)

• 5 years of relevant experience


• Minimum: High School Diploma or equivalent

• Required: Post high school technology training or experience

• Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems



CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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