Location: US-NY-New Hyde Park

Job Number: 18213194

CTG Health Solutions has a new Technical Specialist opportunity for a DIRECT HIRE position with our client, one of the largest hospital systems in New York..

Location: New Hyde Park, NY

As Technical Specialist you will provide technical support in the planning, coordination and implementation of major Enterprise mission-critical systems projects. You will collaborate with Infrastructure team members and business units to provide analysis, design, documentation, development, modification, testing, installation, implementation, and support of assigned applications. You will also provide end user assistance and training in conjunction with go-live/upgrade activities and acts as the liaison between application and engineering teams.

Responsibilities Include:

•Provides analysis, design, documentation, development, modification, testing, installation, implementation and support of assigned applications.

•Liaises with service lines and technical teams to translate complex business and technology specifications into relatable concepts to expedite communications and project execution.

•Establishes run-book(s) and performs routine technical procedures on assigned systems (ie. File transfers, batch processing, application operational procedures).

•Performs Level1/Level2 support for application issues related to application Infrastructure.

•Participates in support activities including issue tracking, issue resolution, documentation, capacity planning, and functional testing and quality assurance.

•Assists management in the creation of product roadmaps.

•Prepares standard operating procedure documentation related to the application for the purposes of operational support and cross-training.


•Bachelor’s Degree in Healthcare Information, Information Science, Computer Science or Business Administration, required.

•Minimum of two (2) years’ experience in a technical support, business analysis or Project management role in a clinical or healthcare environment.


•High School Diploma, or equivalent, required.

•Minimum of ten (10) years progressively responsible experience in a technical support, business analysis or Project Management role in a clinical or healthcare environment, required.


•Thorough knowledge of Microsoft Office suite, required, Visio, preferred.

•Excellent verbal and written communication skills, required.

•Knowledge of SMS, EDIS, AEHR, SIS or related systems, highly preferred.

•Knowledge of healthcare policies and procedures, including HIPPA, PCI, required.


To be considered, please immediately apply to this requisition using the link provided or go to the CTG Careers page at www.ctg.com/content/careers (click on North America tab) and apply to 18213194. For additional information, please contact Kim Pilik kim.pilik@ctg.com


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT