CTG REMOTE SOLUTIONS ANALYST in NB, California

Title: REMOTE SOLUTIONS ANALYST

Location: CA-NB-Saint John

Job Number: 18204159 Description:

Shifts

Hours of operations is Monday-Friday 9am to 9pm

POSITION CONCEPT:

This position is responsible for the achievement of best in class Customer Satisfaction results and Remote Solutions Performance for a wide array of Xerox products and supported software solutions. The Remote Solutions Analyst provides technical support directly to Canadian customers and 3rd party vendors; they are the gateway to Engineering to resolve and enhance product performance.

The successful candidate possesses a very high degree of demonstrated technical competency and is expected to share that knowledge through all knowledge sharing mediums present and future. The successful candidate will embody a relentless pursuit of knowledge, have personal ownership of their individual performance & development and be committed to add value to the Business.

Major Responsibilities:

· Deliver IT support using remote capabilities and leading edge automation tools.

· Identify, troubleshoot, research, support and resolve customer IT issues.

· Manage Customer relationship and experience.

· Accountable point of engagement and direction for customers and 3rd Party vendors to engineering.

· Work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors

· Role Model in Creating, delivering and managing knowledge and technical resources.

· Develop, train and educate in technology, product usage and functionality

· Provide diagnostics on technical software problems.

· Provide remote call assistance.

· Initiate Service call process.

· Provide prompt, courteous, and professional telephone support to both internal and external Customers.

· Support teamwork within the group.

· Maintain product knowledge.

· Understand and fully comply with Contact Centre procedures.

Qualifications:

· IT related diploma and or 2-3 years’ experience in a Technical Support Position.

· Strong verbal and written communication skills.

· Must be able to demonstrate previous success related to technical solutions delivery as well as solid foundation in connectivity concepts and applications.

· Certifications such as A and MCP an asset

· Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems, Windows server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP , VPN, Unix, MAC

· Graphic Based Knowledge is an asset (Adobe suite, Digital Press, etc)

· Color Theory is an asset

· Well organized; ability to prioritize work, with attention to detail

· Must be accustomed to managing multiple issues simultaneously while maintaining the integrity of each engagement.

· Must possess exceptional problem solving, critical thinking and analytical skills to

· troubleshoot and resolve project issues and challenges.

· Strong teamwork and interpersonal skills.

· Must be able to demonstrate a customer and team focused attitude and perspective.

· Mature and self-confident, ability to work successfully unsupervised.

· Ability to work independently in High pressure situations.

· Must be able to Work a flexible work shift, Monday to Friday.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.


CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Job: Technology & Healthcare IT