CTG Product Support Specialist in NB, California

Title: Product Support Specialist

Location: CA-NB-Saint John

Job Number: 18211157 CTG is hiring for an immediate opening for a Product Support Specialist for our client in Saint John, NB.

Pay Rate: $15/hr

Hours: 37.5 hrs/week, Mon-Fri

Previous Technical Customer Support is required.

ESSENTIAL FUNCTIONS:

  • Provide Excellent Customer Service.

  • Solve Customer Hardware; Software and Networking problems at first contact using multiple Systems and Software Tools.

  • Proactively sell the benefits of diagnosing and resolving issues over the telephone.

  • Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary.

  • Resolve issues on the first call and engage 2nd Level groups as appropriate. Enable first visit Resolutions in the Field by executing Full Problem Diagnosis. Ability to Execute Processes unique to Major Account Customers to ensure Service Level Agreements are met.

  • Provide feedback on Policies and Processes to continuously improve the Customer experience.

  • Engage in continuous Learning utilizing online learning per business requirement as dictated by Client.

  • Maintain Product Knowledge.

  • Meet and Exceed Performance Targets.

  • Represent Client to Customers in a Professional and Ethical manner.

SKILLS:

  • Superior Customer Service Skills.

  • PC/MAC/Networking Experience.

  • Ability to Demonstrate Strong Problem Solving Skills.

  • Ability to Communicate Effectively, both verbal and written.

  • High level of achievement and self-motivation.

  • Ability to Deliver Results Independently and as a part of a Team.

  • Ability to Demonstrate Strong Organizational Priority and Time Management Skills.

EXPERIENCE:

  • Customer Service Experience.

  • Knowledge of Networking, PC Applications MAC Experience is an asset but not a requirement as training is provided.

EDUCATION:

  • Minimum: High School Education with related Technical/Business Experience.

  • Preferred: Post-Secondary Education in a Technical Field.

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.


CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Job: Technology & Healthcare IT