CTG CUSTOMER SOLUTIONS REPRESENTATIVE GRAPHIC COMMUNICATIONS BUSINESS SUPPORT in NB, California

Title: CUSTOMER SOLUTIONS REPRESENTATIVE GRAPHIC COMMUNICATIONS BUSINESS SUPPORT

Location: CA-NB-Saint John

Job Number: 18203722

Our Client in St. John, NB is looking for a Graphic Communications Representative-Call Center for a long term assignment.

Description:

Monday - Friday Rotational

Pay: $14/hr

Incentive Bonus based on Attendance and performance

This position provides Business Support to a variety of Client significant Major Accounts in the areas of Customer Relations, Service and Solutions, Account Management, Customer Care and Installation Coordination. Another key role of this position is to serve as primary contact to Business Account Teams, Field Management as well as our Customers with respect to the usage and support of installed Client equipment and account initiatives.

Major Responsibilities

• Establish and maintain good customer relations, with both internal and external customers

• Support service call requests, provide solutions based on customer requirements.

• Operate in accordance of proven account customized solutions and within an advanced remote solution strategy.

• Support Office hours of 8am-10pm AST in a weekly shift rotation

• Serve as first point of contact for any and all Client related issues –Delivery / Service / Supplies

• Meet and exceed performance targets

• Proactively initiate improvement of processes or operational guidelines inside applications, initiatives, solutions, etc.; in an effort to deliver a superior customer support strategy.

• Accurately update and maintain all existing account databases

• Work effectively in a team environment

• Provides support for emergency supplies / CRU orders

• Acts as the Customer Advocate and facilitates resolution of customer complaints

• Maintains confidentiality and proprietary information between each Major Account

• Promotes customer loyalty with Client by ensuring adherence to a closed loop process for all customer issues or equipment activity.

• As a cost saving measure and to decrease the amount of CRUS being distributed, ensure customers have the tools needed to perform color calibration on a daily basis

• Perform Hard disk Overwrite steps with customer to ensure privacy needs are being met

• Monitor incoming customer requests via KANA, MAXIMO every 15 minutes to ensure timely response

• Participate in any training initiatives that will enhance or build on overall team or individual skillsets, to uphold a first point of contact customer focused support strategy.

Qualifications

• Superior Customer Service/Relation skills including second level question probing ability

• Demonstrated Multitasking: Strong organization skills and ability to prioritize

• Post-Secondary Education or equivalent business experience

• Effective communication and interpersonal skills

• High level of self-motivation, self-starter

• High Sense of Urgency

• PC and systems knowledge

• Strong Team Player but able to work under minimal supervision

• Good Problem Solving skills and creativity

• Solid planning and organizational skills

Client required back check

Qualifications:

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an equal opportunity employer. We intend to give fair and equal consideration and treatment to all employees and applicants for employment regardless of race, religion, colour, national origin, sex, age, disability, marital status, sexual orientation, or any other discriminatory factor recognized by applicable human rights law.

In addition, CTG reasonably accommodates the mental or physical disabilities of all applicants and employees, except where such accommodation imposes an undue hardship on our organization or our clients' activities.


CTG (NASDAQ: CTG) fournit des services et des solutions de technoligie informatique spécificques à l’industrie qui répondent aux besoins et aux défis des clients dans les industries à forte croissance en Amérique du Nord et en Europe de l'Ouest. Le CTG fournit également des services de dotation stratégiques pour les grandes entreprises technologiques et les grandes sociétés. Soutenu par plus de 50 années d'expérience et de méthodologies exclusives, le CTG a fait ses preuves pour fournir de façon fiable des services et des solutions de dotation de haute valeur, spécifiques à l’industrie, à ses clients. Le CTG a des opérations en Amérique du Nord, en Europe occidentale et en Inde.

Le plus grand atout du CTG est son peuple, et en tant que tel, nous nous engageons à fournir aux employés des programmes et des processus pour soutenir leur rendement, perfectionner leurs qualifications, et avancer dans leur carrière. Cet engagement est reflété par CTG étant nommé le meilleur endroit pour travailler dans la compagnie de santé par les Soins de santé modernes (2013-2016) en Amérique du Nord, et un meilleur milieu de travail au Royaume-Uni (2013), en Belgique (depuis 2007), et au Luxembourg (depuis 2011).

CTG est un employeur souscrivant au principe de l'égalité d'accès à l’emploi. Nous avons l'intention de donner une considération et un traitement équitables et égaux à tous les employés et aux demandeurs d'emploi, quelle que soit la race, la religion, la couleur, l'origine nationale, le sexe, l'âge, la déficience physique ou mentale, l'état matrimonial, l'orientation sexuelle ou tout autre facteur discriminatoire reconnus par la loi relative aux droits de l’homme applicable.

De plus, le CTG s'adapte raisonnablement aux déficiences mentales ou physiques de tous les demandeurs et employés, sauf si ces arrangements imposent une contrainte indue à notre organisation ou aux activités de nos clients.

Job: Technology & Healthcare IT