CTG DocuCare in Mounds View, Minnesota

Title: DocuCare

Location: US-MN-Mounds View

Job Number: 18200541

CTG is currently assisting one of its premiere clients in staffing a DocuCare in Mounds View, MN.

Position : DocuCare

Location : Mounds View, MN

Duration : 12 Months

Compensation : $11.79 / hourly

For immediate consideration, please email me at Brenda.martin@ctg.com.

Essential job functions :

  • Customer Service

  • Move/Add/Change (MAC) process

  • Provide on-going end user training on equipment

  • Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications

  • Break-fix activities account for 70% of role responsibilities

  • Provide IP address support (only with no other network support provided)

  • Perform basic equipment problem diagnosis

  • Point of contact for equipment removal and delivery

  • Contact service as required (Client and 3rd party)

  • Utilize Client web-based applications as required to include Call Handling for code

  • Accurate call reporting on Equipment in FWSS and XSM

  • Remote Service call onsite support

  • Must be proficient in Excel to fulfill reporting requirements

  • Driving (as required for duties)

  • Pro-actively manage consumables and supplies using the DOS calculator

  • Maintain on-site operator replaceable parts inventory

  • Collect equipment meter information and submit for billing purposes

  • Perform Data Entry for activity and asset tracking

Candidate Skills, Knowledge and Abilities :

  • Lift and move up to 50 pounds

  • Read, write and follow basic English instruction

  • Ability to manage multiple tasks

  • Perform duties with minimal supervision

  • Operational technical skills

  • Customer service and communication skills

  • Driving

  • Client requires background check, clear driving record, drug screen and education verification.

Education Requirements :

High School diploma or equivalent


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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